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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Broadband FAQs

  • We regularly send out Broadband briefs, keeping you up to date with the latest changes to our broadband service. You'll find all the latest broadband briefs on the broadband briefings page.

    You can stay up-to-date with the latest broadband briefings as well as the latest news and information from BT Wholesale. Simply choose the briefing alerts you want to receive from the briefings preferences page and we'll let you know by email when we publish an update. You'll find this from the 'how to subscribe or unsubscribe' link on the Briefings page.

    Or for details of the latest Broadband events, head over to our Upcoming Events page where you'll find details of our Previous Events too. 

  • Head over to My Apps in My BT Wholesale to request access to, and open your Broadband apps. You'll find more help in our FAQs below:

  • The BT Wholesale Performance test can be found here:

    For documentation, see the Faults & Diagnostics section . 

  • You'll find the Broadband Availability Checker (ASDL Checker) here:

    Broadband Availability Checker (BBAC) 

    For documentation, see the Orders, Migrations and Cancellations section above. 

  • If you need to contact us about a broadband order or fault, head over to the broadband section of our contact us page

  • You'll find details of upcoming broadband events and how to register on our events page. You'll  find  a summary of our previous events on here too.

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