You can change your cookie settings for the btwholesale.com website through the
page at any time.
Cookies and similar technologies (“cookies”) allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.
Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:
You can find information about how BT processes your personal data in our privacy policy which can be found at bt.com/privacy-policy/
We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking "Manage Cookie Settings" at the top of this page.
Please note that cookies set before you changed your settings will still be on your device. You can remove them using your browser settings.
Our free online tool can help you manage the cookies we use on btwholesale.com websites. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.
We also use a cookie to remember your cookie preferences. This means if you use a different device, computer profile or browser you will have to tell us your preferences again.
Please note that we may share the information we obtain from cookies with other members of the BT Group. All members of the BT Group provide the same high level of security and protection and will only use information obtained from cookies in accordance with the preferences you set.
Essential cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website.
We use Essential cookies to do things like:
Vendor |
Cookie Domain |
Cookie Name |
Purpose |
Amazon Web Services |
www.btwholesale.com |
AWSALB |
These cookie names are associated with Amazon (Classic Load Balancer), to spread and manage the load of BT website visitors, evenly across our servers.
|
Live person |
accdn.lpsnmedia.net |
LPSID LPVID lpTestCookie |
These cookie names are associated with LivePerson. They are used to enable the Live Chat functionality and allow differentiation between unique users so you can receive appropriate support from a BT agent.
|
Brightcove |
f1.cf.brightcove.com |
N/A-ETag |
These cookies help to enhance the video playing experience.
|
Google Inc. |
storage.googleapis.com |
Javascript |
This cookie used for the service that hosts Google Cloud Storage.
|
Trust Arc |
btwholesale.com |
TAconsentID, |
These cookie names are associated with TrustArc. The data is used to collect and record consent decisions.
|
BT Wholesale |
connect.btwholesale.com |
searchedString |
These cookies help with a user search experience. |
BT Wholesale |
my.btwholesale.com |
__atuvc |
This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. |
BT Wholesale |
speedtest.btwholesale.com |
Javascript |
These cookies help with speed test results. |
BT Wholesale |
btwholesale.com |
saml_request_path |
Saves the login status for [My BT Wholesale] in order to allow single sign on to applications. |
Siteminder |
btwholesale.com |
SMSESSION |
This cookie name is associated with Siteminder. It enables basic authentication across the site.
|
BTGroup |
btwholesale.com |
JSESSIONID GUID |
This cookie collects a random unique number of string of letters and numbers. It is essential to ensure that any information you enter or routes you take are remembered by the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you. |
Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.
Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.
If you do not accept these cookies it may impact on your experience of the website.
In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.
We use Performance cookies to do things like:
Vendor |
Cookie Domain |
Cookie Name |
Purpose |
Adobe |
Adobe2o7.net |
s_vi_
|
This cookie name is associated with Adobe (Analytics). It is used to identify a unique visitor. |
Decibel |
decibelinsight.net |
da_sid
|
These cookie names are associated with Decibel and allow BT to monitor and review your journeys on BT websites, to provide BT with insights on how to improve your on-site experience.
|
BT Group |
smetrics.bt.com |
Beacon |
This cookie is used for navigation analytics.
|
Oracle Data |
z.moatads.com |
Oracle Data Cloud - Moat |
These cookie names are associated with Oracle. They are used to remember a user’s choice about cookies on live chat and differentiate between unique users in live chat.
|
Medallia |
btwholesale.com |
cd_user_id |
These cookie names are associated with Medallia and provides 'Voice of the customer' and analytics information to BT via feedback and pop up surveys. BT uses this information to improve your experience. |
Adobe Target |
btwholesale.com |
mbox |
This cookie name is associated with Adobe (Target) and records a unique browser identifier (Session ID). The data allows BT to run tests to optimise customer experience. |
Adobe Inc |
btwholesale.com |
sat_track |
This cookie name is associated with Adobe. It anonymously identifies new visitors, analyses visitor clicks and tracks visitor’s historical activity on the website.
|
Functional cookies are used to provide services or to remember settings to improve your visit.
Preventing functional cookies may mean we can't offer you some services that rely on these cookies to function properly and will reduce the support we can offer you.
In some cases, some functional cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose.
We may use Functional cookies to do things like:
Vendor |
Cookie Domain |
Cookie Name |
Purpose |
Akamai Technologies |
speedtest-download-btwholesale.akamaized.net |
N/A-ETag |
These cookies help with speed test results.
|
AddThis |
btwholesale.com |
atuvc |
This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.
|
The core purpose of targeting cookies (otherwise known as advertising cookies) is to provide BT with valuable insights into what our customers want, including but not limited to, insight into the communications and services our customers and potential customers may be interested in.
Disabling targeting cookies, generally does not stop you receiving advertising. It simply means that the advertising you receive is less likely to be aligned with your interests.
In order to gain the insights, in some instances we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This helps to avoid you receiving advertising that is not relevant to you or your interests.
In some instances, we may also use this information to inform us of how well our communications are received by our customers and website users. In order to do this, we may make use of additional information about you when it is available from internal and external sources to help us do this effectively.
These cookies are also linked to services provided to BT and our customers by our trusted partners (see the Third Parties section below for more information). We/our trusted partners may also share data derived from these cookies with other members of the BT Group for the purpose and provision of the services they provide.
We, and our trusted partners (see “Third parties” section below) use information collected from targeting cookies to collect information about your device and identify your interests by understanding how you interact with our websites, communications and services. We do this so we can tailor advertising we show you on our own and third party sites and apps.
The information we and our trusted partners collect and share through targeting cookies does not directly identify you. It does not include your name or address.
We use your IP address, together with the interests we have assumed based on how you’ve navigated to and interacted with our websites. For example, if you look at our TV and film packages, we will assume you would like to hear about the latest TV and film offerings we, or our partners, have to offer.
We will also share interest-based advertising information with the third parties that set targeting cookies via our website.
You can opt-out of the use of targeting cookies on our website for online behavioural advertising purposes by blocking and/or deleting these cookies as described below.
Vendor |
Cookie Domain |
Cookie Name |
Purpose |
Google Inc. |
doubleclick.net |
test_cookie |
These cookie names are associated with Doubleclick (Google). They help BT identify when you have responded to an BT advert on Google. The data collected from these cookies also helps us assess the overall performance of our advertising campaigns. |
Google Inc. |
storage.googleapis.com |
IDE |
This cookie name is associated with Doubleclick (Google). It is used for serving targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. It is also used to measure the conversion rate of ads presented to the user. |
Marketo |
btwholesale.com |
_mkto_trk |
This cookies is associated with Marketo. It allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. |
Adobe |
demdex.net |
demdex |
This cookie name is associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows BT to perform functions such as visitor identification, ID synchronization, segmentation, modelling & reporting. |
Marketo |
munchkin.marketo.net |
N/A - ETag |
This ETag is associated with Marketo analytics and is used for site tracking. |
Adobe analytics |
btwholesale.com |
s_cc |
This cookie name is associated with Adobe and is set "True" if cookies are enabled. |
Adobe analytics |
btwholesale.com |
s_sq |
This cookie name is associated with Adobe (Analytics) and contains information about the previous BT link that you clicked on. |
Adobe analytics |
btwholesale.com |
s_ppv |
This cookie name is associated with Adobe and records how far visitors scroll down the page and how much of the page was displayed. |
Adobe analytics |
btwholesale.com |
s_ppvl |
This cookie name is associated with Adobe and is set by Adobe Analytics to store information on the percentage of the page displayed to the end user. |
Adobe analytics |
btwholesale.com |
Test tp |
This cookie name is associated with Adobe (Analytics) and is used for site tracking. |
Adobe Audience Manager |
btwholesale.com |
demdex dpm dextp |
These cookie names are associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows BT to perform functions such as visitor identification, ID synchronization, segmentation, modelling & reporting. |
Adobe Audience Manager |
btwholesale.com |
aam_uuid |
Adobe Audience Manager - data management platform uses these cookies to assign a unique ID when users visits a website |
Adobe Audience Cloud |
btwholesale.com |
AAMC_* |
This cookie name is associated with Adobe. It is used to store unique visitors IDs used by Experience Cloud solutions and to identify unique visitors. |
Adobe Experience Cloud |
btwholesale.com |
AMCV_* |
This cookie name is associated with Adobe (Experience Cloud suite) and assigns your browser unique visitor IDs. |
Adobe Experience Cloud |
btwholesale.com |
AAMCVs_* |
This cookie name is associated with Adobe and serves as a flag, indicating a web session has begun. Its value is always "1" and discontinues when the web session has ended. |
platform.linkedin.com |
UserMatchHistory |
This cookie name is associated with LinkedIn. It is used to track user behaviour in order to provide better personalised advertising. |
|
Google Inc. |
doubleclick.net |
test_cookie |
This cookie name is associated with Google and is used by Google to check if your browser supports cookies. |
Oracle AddThis |
addthis.com |
loc |
These cookies are associated with AddThis. They are used to share BT content via social media share buttons. They also monitors user activity on the site and on other AddThis sites. |
Google Analytics |
bt.com |
_gcl_au |
This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. |
.Google Analytics |
bt.com |
_ga _gid |
These cookie names are associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie is used to distinguish users. |
Google Analytics |
bt.com |
_gat |
This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie is used to throttle request rate. |
Google Analytics |
bt.com |
AMP_TOKEN |
This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie contains a token that can be used to retrieve a Client ID from AMP Client ID service. |
Google Analytics |
bt.com |
_gac_<property-id>
|
This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie contains campaign related information for the user. |
BT allow trusted third party partners to set cookies when you interact with BT services. Third parties include search engines, providers of measurement and analytics services, social media networks, affiliate networks, other members of the BT Group and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their marketing and services, and to perform services on behalf of BT (as described in the cookie categories above).
Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).
It is important to note that, although BT and its trusted third party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, BT and its trusted third party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement.
There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from sites).
Our Cookie Banner
You can directly edit your preferences in relation to the cookies BT set by using the BT “Manage Cookie Settings” function to set your preferences. Here you can select your preferences in relation to all non-essential cookies placed by our website.
This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.
Managing cookies in your browser
Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:
Deleting cookies means that any preference settings you have made on a website will be lost. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.
If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie - you’ll need to use your browser settings to remove any cookies dropped on your previous visit.
Find out how to manage your cookies using the most popular browsers below.
Internet Explorer and Microsoft Edge
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Safari
You can read more about cookies at:
http://www.allaboutcookies.org
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: