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About cookies

  • Cookies and similar technologies (“cookies”) allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.

    Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.

    Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

    • Session cookies only last for your online session and disappear from your device when you close your browser.
    • Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.


    You can find information about how BT processes your personal data in our privacy policy which can be found at bt.com/privacy-policy/

  • We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking "Manage Cookie Settings" at the top of this page.

    Please note that cookies set before you changed your settings will still be on your device. You can remove them using your browser settings.

    Our free online tool can help you manage the cookies we use on btwholesale.com websites. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

    We also use a cookie to remember your cookie preferences. This means if you use a different device, computer profile or browser you will have to tell us your preferences again.

    Please note that we may share the information we obtain from cookies with other members of the BT Group. All members of the BT Group provide the same high level of security and protection and will only use information obtained from cookies in accordance with the preferences you set. 

     

The cookies we use

  • Essential cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website.

    We use Essential cookies to do things like:

    • To help detect fraudulent and suspicious activity;
    • Enable website content to be delivered reliably and efficiently and ensure the load of all site visitors is managed effectively across BT web servers;
    • Collect and record your cookie consent decisions; and
    • Provide proactive live chat sessions to offer you support.
     

    Vendor

    Cookie Domain

    Cookie Name

    Purpose

    Amazon Web Services

    www.btwholesale.com

    AWSALB
    AWSALBCORS

    These cookie names are associated with Amazon (Classic Load Balancer), to spread and manage the load of BT website visitors, evenly across our servers.

     

    Live person

    accdn.lpsnmedia.net

    LPSID

    LPVID 

    lpTestCookie

    These cookie names are associated with LivePerson. They are used to enable the Live Chat functionality and allow differentiation between unique users so you can receive appropriate support from a BT agent.

     

    Brightcove

    f1.cf.brightcove.com
    players.brightcove.net
    sadmin.brightcove.com

    N/A-ETag

    These cookies help to enhance the video playing experience.

     

    Google Inc.

    storage.googleapis.com

    Javascript

    This cookie used for the service that hosts Google Cloud Storage.

     

    Trust Arc

    btwholesale.com

    TAconsentID,
    notice_preferences,
    cmapi_cookie_privacy
    notice_gdpr_prefs

    These cookie names are associated with TrustArc. The data is used to collect and record consent decisions.

     

    BT Wholesale

    connect.btwholesale.com

    searchedString

    These cookies help with a user search experience.

    BT Wholesale

    my.btwholesale.com

    __atuvc

    This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.

    BT Wholesale

    speedtest.btwholesale.com

    Javascript

    These cookies help with speed test results.

    BT Wholesale


    btwholesale.com

    saml_request_path

    Saves the login status for [My BT Wholesale] in order to allow single sign on to applications.

    Siteminder

    btwholesale.com

    SMSESSION

    This cookie name is associated with Siteminder. It enables basic authentication across the site.

     

    BTGroup

    btwholesale.com

    JSESSIONID GUID

    This cookie collects a random unique number of string of letters and numbers. It is essential to ensure that any information you enter or routes you take are remembered by the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you.

  • Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.

    Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.

    If you do not accept these cookies it may impact on your experience of the website.

    In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

    We use Performance cookies to do things like:

    • Provide statistics and analytics on how our website is used;
    • See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites);
    • Help us improve the website by measuring any errors that occur;
    • Test different designs of our website;
    • Obtain feedback from you about use of our site and remember if we've already asked you if you want to fill in a survey; and
    • Remember results of tests performed to make the website more relevant to you.
     

    Vendor

    Cookie Domain

    Cookie Name

    Purpose

    Adobe

    Adobe2o7.net

    s_vi_

     

    This cookie name is associated with Adobe (Analytics). It is used to identify a unique visitor.

    Decibel

    decibelinsight.net

    da_sid
    da_lid
    da_instate

     

    These cookie names are associated with Decibel and allow BT to monitor and review your journeys on BT websites, to provide BT with insights on how to improve your on-site experience.

     

    BT Group

    smetrics.bt.com

    Beacon

    This cookie is used for navigation analytics.

     

    Oracle Data
    Cloud - Moat

    z.moatads.com

    Oracle Data Cloud - Moat

    These cookie names are associated with Oracle. They are used to remember a user’s choice about cookies on live chat and differentiate between unique users in live chat.

     

    Medallia

    btwholesale.com

    cd_user_id
    kampyleSessionPageCounter
    kampyleUserPercentile
    kampyleUserSession
    kampyleUserSessionsCount
    kampyle_userid
    kampyleSessionPageCounter
    kampyleUserSession
    kampyleUserSessionsCount
    kampyle_userid

    These cookie names are associated with Medallia and provides 'Voice of the customer' and analytics information to BT via feedback and pop up surveys. BT uses this information to improve your experience.

    Adobe Target

    btwholesale.com

    mbox

    This cookie name is associated with Adobe (Target) and records a unique browser identifier (Session ID). The data allows BT to run tests to optimise customer experience.

    Adobe Inc

    btwholesale.com

    sat_track

    This cookie name is associated with Adobe. It anonymously identifies new visitors, analyses visitor clicks and tracks visitor’s historical activity on the website.

     

  • Functional cookies are used to provide services or to remember settings to improve your visit.

    Preventing functional cookies may mean we can't offer you some services that rely on these cookies to function properly and will reduce the support we can offer you.

    In some cases, some functional cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose.

    We may use Functional cookies to do things like:

    • Share information with partners to provide a service on our website. The information shared is only used to provide the service, product or function and for no other purpose.
     
     

    Vendor

    Cookie Domain

    Cookie Name

    Purpose

    Akamai Technologies

    speedtest-download-btwholesale.akamaized.net

    N/A-ETag

    These cookies help with speed test results.

     

    AddThis

    btwholesale.com

    atuvc
    atuvs

    This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.

     

  • The core purpose of targeting cookies (otherwise known as advertising cookies) is to provide BT with valuable insights into what our customers want, including but not limited to, insight into the communications and services our customers and potential customers may be interested in.

    Disabling targeting cookies, generally does not stop you receiving advertising. It simply means that the advertising you receive is less likely to be aligned with your interests.

    In order to gain the insights, in some instances we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This helps to avoid you receiving advertising that is not relevant to you or your interests.

    In some instances, we may also use this information to inform us of how well our communications are received by our customers and website users. In order to do this, we may make use of additional information about you when it is available from internal and external sources to help us do this effectively.

    These cookies are also linked to services provided to BT and our customers by our trusted partners (see the Third Parties section below for more information).  We/our trusted partners may also share data derived from these cookies with other members of the BT Group for the purpose and provision of the services they provide. 

    We use Targeting cookies to:

    • Link to social networks who may use information about your visit to target advertising to you on other websites;
    • Provide advertising agencies, our trusted partners and other members of the BT Group with information on your visit so that we can present adverts that you may be interested in, and prevent you receiving duplicate ads – see the “online behavioural advertising” section below for further details;
    • Deliver content, including video content, tailored to your interests;
    • Help us to segment and understand our audience by providing additional information so that we can send the most relevant communications possible;
    • Help us identify customers similar to our audience or to serve relevant adverts to you on third party websites and apps;
    • Help us to understand how well our marketing initiatives are performing and whether to continue, change or cease those initiatives; and
    • To provide tailored communications to you and personalise your use of our website when logged in, and in limited circumstances, when logged out (subject to your preferences).

    Online behavioural advertising

    We, and our trusted partners (see “Third parties” section below) use information collected from targeting cookies to collect information about your device and identify your interests by understanding how you interact with our websites, communications and services. We do this so we can tailor advertising we show you on our own and third party sites and apps.

    The information we and our trusted partners collect and share through targeting cookies does not directly identify you. It does not include your name or address.

    We use your IP address, together with the interests we have assumed based on how you’ve navigated to and interacted with our websites. For example, if you look at our TV and film packages, we will assume you would like to hear about the latest TV and film offerings we, or our partners, have to offer.

    We will also share interest-based advertising information with the third parties that set targeting cookies via our website.

    You can opt-out of the use of targeting cookies on our website for online behavioural advertising purposes by blocking and/or deleting these cookies as described below.



    Vendor

    Cookie Domain

    Cookie Name

    Purpose

    Google Inc.

    doubleclick.net

    test_cookie

    These cookie names are associated with Doubleclick (Google). They help BT identify when you have responded to an BT advert on Google. The data collected from these cookies also helps us assess the overall performance of our advertising campaigns.

    Google Inc.

    storage.googleapis.com

    IDE

    This cookie name is associated with Doubleclick (Google). It is used for serving targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. It is also used to measure the conversion rate of ads presented to the user.

    Marketo

    btwholesale.com

    _mkto_trk

    This cookies is associated with Marketo. It allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.

    Adobe

    demdex.net

    demdex

    This cookie name is associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows BT to perform functions such as visitor identification, ID synchronization, segmentation, modelling & reporting.

    Marketo

    munchkin.marketo.net

    N/A - ETag

    This ETag is associated with Marketo analytics and is used for site tracking.

    Adobe analytics

    btwholesale.com

    s_cc

    This cookie name is associated with Adobe and is set "True" if cookies are enabled.

    Adobe analytics

    btwholesale.com

    s_sq

    This cookie name is associated with Adobe (Analytics) and contains information about the previous BT link that you clicked on.

    Adobe analytics

    btwholesale.com

    s_ppv

    This cookie name is associated with Adobe and records how far visitors scroll down the page and how much of the page was displayed.

    Adobe analytics

    btwholesale.com

    s_ppvl

    This cookie name is associated with Adobe and is set by Adobe Analytics to store information on the percentage of the page displayed to the end user.

    Adobe analytics

    btwholesale.com

    Test tp

    This cookie name is associated with Adobe (Analytics) and is used for site tracking.

    Adobe Audience Manager

    btwholesale.com

    demdex  dpm  dextp 

    These cookie names are associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows BT to perform functions such as visitor identification, ID synchronization, segmentation, modelling & reporting.

    Adobe Audience Manager

    btwholesale.com

    aam_uuid

    Adobe Audience Manager - data management platform uses these cookies to assign a unique ID when users visits a website

    Adobe Audience Cloud

    btwholesale.com

    AAMC_*

    This cookie name is associated with Adobe. It is used to store unique visitors IDs used by Experience Cloud solutions and to identify unique visitors.

    Adobe Experience Cloud

    btwholesale.com

    AMCV_*

    This cookie name is associated with Adobe (Experience Cloud suite) and assigns your browser unique visitor IDs.

    Adobe Experience Cloud

    btwholesale.com

    AAMCVs_*

    This cookie name is associated with Adobe and serves as a flag, indicating a web session has begun. Its value is always "1" and discontinues when the web session has ended.

    LinkedIn

    platform.linkedin.com

    UserMatchHistory

    This cookie name is associated with LinkedIn. It is used to track user behaviour in order to provide better personalised advertising.

    Google Inc.

    doubleclick.net

    test_cookie

    This cookie name is associated with Google and is used by Google to check if your browser supports cookies.

    Oracle AddThis

    addthis.com

    loc
    uvc
    xtc

    These cookies are associated with AddThis. They are used to share BT content via social media share buttons. They also monitors user activity on the site and on other AddThis sites.

  • BT allow trusted third party partners to set cookies when you interact with BT services. Third parties include search engines, providers of measurement and analytics services, social media networks, affiliate networks, other members of the BT Group and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their marketing and services, and to perform services on behalf of BT (as described in the cookie categories above).

    Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).

    It is important to note that, although BT and its trusted third party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, BT and its trusted third party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement.

  • There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from sites).

    Our Cookie Banner

    You can directly edit your preferences in relation to the cookies BT set by using the BT “Manage Cookie Settings” function to set your preferences. Here you can select your preferences in relation to all non-essential cookies placed by our website.

    This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.

    Managing cookies in your browser

    Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:

    • See what cookies you've got and delete them on an individual basis
    • Block third party cookies
    • Block cookies from particular sites
    • Block all cookies from being set
    • Delete all cookies when you close your browser

    Deleting cookies means that any preference settings you have made on a website will be lost. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.

    If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie - you’ll need to use your browser settings to remove any cookies dropped on your previous visit.

    Find out how to manage your cookies using the most popular browsers below.


    Internet Explorer and Microsoft Edge

    https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

    Firefox

    https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?

    Google Chrome

    https://support.google.com/chrome/answer/95647?hl=en

    Safari

    https://support.apple.com/en-gb/HT201265

    https://support.apple.com/en-gb/guide/safari/sfri11471/mac

  • You can read more about cookies at:

    http://www.allaboutcookies.org

     

    Internet Advertising Bureau

    A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:

    http://www.youronlinechoices.eu