Open links to jump to page content

Contact us

What can we help you with?

We're here to help with all your questions and requests.

Check below to see how to contact us about your specific problem. 

  • If you'd like to discuss your requirements with us, or would like more information about our products and services, please fill in the form below and we'll get back to you.

    You may also find help in our: Sales FAQs

    *
    Please enter your company name
    *
    Please enter your name
    *
    Please enter your email address Please enter a valid email address
    *
    Please enter your telephone number Please enter your telephone number
    *
    1000 characters left
    Please let us know what would you like to discuss?
    Please fill in all the required fields and try again.
    Thanks for your enquiry. We'll be in touch soon.
    Please fill in all the required fields and try again.

    Alternatively, you can call us or request a call back:

  • If you want to raise a billing enquiry, log in to your secure portal. It's simple to use and means you can keep track of all your queries in one place.

    For general billing enquiries, fill in the form below and we'll get back to you.

    You may also find help in our: Billing FAQs

    *
    Please enter your company name
    *
    Please enter your name
    *
    Please enter your email address Please enter a valid email address
    *
    Please enter your telephone number Please enter your telephone number
    *
    Please enter your billing account number Please enter a valid email address
    *
    1000 characters left
    Please let us know what would you like to discuss?
    Please fill in all the required fields and try again.
    Thanks for your enquiry. We'll be in touch soon.
    Please fill in all the required fields and try again.

    Alternatively, you can call us:

  • Before contacting us, you may find the help you need in our General enquiries FAQs

    If you still wish to get in touch, please use our online form here. We'll aim to get back to you within one working day.

    *
    Please enter your company name
    *
    Please enter your name
    *
    Please enter your email address Please enter a valid email address
    *
    Please enter your telephone number Please enter your telephone number
    *
    1000 characters left
    Please let us know what would you like to discuss?
    Please fill in all the required fields and try again.
    Thanks for your enquiry. We'll be in touch soon.
    Please fill in all the required fields and try again.
  • Our System Support Helpdesk can help you if you're experiencing technical issues with any applications and systems you access or need access to.

    Before contacting us, please read our System Support Helpdesk FAQs, and make sure that you've reported the issue to your company's IT Support teams.

  • We're here to help if you have a query about a broadband order. Before contacting us, please read our Broadband order FAQs

    If your query relates to an order that doesn’t have a committed delivery date, please contact BT Wholesale.

    For all other issues, we recommend you use the appropriate link to contact Openreach.

    To speak to a BT Wholesale or Openreach adviser directly, please dial the number listed and choose the appropriate option.

  • We're here to help if you have a query about a broadband fault.

    Before contacting us, please read our FAQs and check for the latest updates on the Openreach Fault Tracker:

    If your query relates to a capacity, radius or authentication issue, please contact BT Wholesale.

    For all other queries, we recommend you use the appropriate link to contact Openreach directly.

  • For level 1 escalations click this link to generate an email template.

  • Please contact our Broadband Incident Helpdesk via eChat if you:

    • are having issues with faults (over 25) that you believe are impacted by the same issue
    • wish to report a Wholesale Broadband Managed Connect (WBMC) fault
    • raise a query on a Planned Engineering Work (PEW) or obtain an update on an existing Major Service Outage.

    You may also find the help you need in our: Broadband Incident Helpdesk FAQs

  • We're here to help if you have a query about IP number porting.

    You may also find the answer you need in our IP Number Porting FAQs

  • We're here to help if you have a query about our High Level Escalation process.

    Before initiating an eChat, please read through our High Level Escalation FAQs

  • We're here to help if you have a query about CPS.

    Before contacting us, please read through our Carrier Pre-Selection (CPS) FAQs

    If you still wish to get in touch, please use our online form below and we'll get back to you.

    *
    Please enter your company name
    *
    Please enter your name
    *
    Please enter your email address Please enter a valid email address
    *
    Please enter your telephone number Please enter your telephone number
    *
    Please choose a date you would like us to call.
    *
    1000 characters left
    Please let us know what would you like to discuss?
    Please fill in all the required fields and try again.
    Thanks for your enquiry. We'll be in touch soon.
    Please fill in all the required fields and try again.

    Alternatively, you contact us via eChat:

  • We're to help if you have a query about your 20C Voice order.

    You may also find the help you need in our 20C Voice order management FAQs