Contact us
What can we help you with?
We're here to help with all your questions and requests.
Check below to see how to contact us about your specific problem.
-
Sales enquiries
If you'd like to discuss your requirements with us, or would like more information about our products and services, please fill in the form below and we'll get back to you.
You may also find help in our: Sales FAQs
-
Billing enquiries
If you want to raise a billing enquiry, log in to your secure portal. It's simple to use and means you can keep track of all your queries in one place.
For general billing enquiries, fill in the form below and we'll get back to you.
You may also find help in our: Billing FAQs
-
General public enquiries
Before contacting us, you may find the help you need in our General enquiries FAQs
If you still wish to get in touch, please use our online form here. We'll aim to get back to you within one working day.
-
System Support Helpdesk
Our System Support Helpdesk can help you if you're experiencing technical issues with any applications and systems you access or need access to.
Before contacting us, please read our System Support Helpdesk FAQs, and make sure that you've reported the issue to your company's IT Support teams.
-
Broadband orders
If your query relates to an order that is in delay with openreach, then please visit this link:
If your query relates to an order that is in delay with BT wholesale, then please visit this link:
-
Broadband faults
We're here to help if you have a query about a broadband fault.
Before contacting us, please read our FAQs and check for the latest updates on the Openreach Fault Tracker:
If your query relates to a capacity, radius or authentication issue, please contact BT Wholesale.
For all other queries, we recommend you use the appropriate link to contact Openreach directly.
-
Broadband One
For level 1 escalations click this link to generate an email template.
-
Broadband Incident Helpdesk
Please contact our Broadband Incident Helpdesk via eChat if you:
- are having issues with faults (over 25) that you believe are impacted by the same issue
- wish to report a Wholesale Broadband Managed Connect (WBMC) fault
For details on existing incidents please visit https://my.btwholesale.com/businesszone/hs/mso/#/mymso
You may also find the help you need in our: Broadband Incident Helpdesk FAQs
-
IP Voice Helpdesk Support
We're here to help if you have a query about IP number porting.
You may also find the answer you need in our IP Number Porting FAQs
-
High Level Escalation
We're here to help if you have a query about our High Level Escalation process.
Before initiating an eChat, please read through our High Level Escalation FAQs
-
Carrier Pre-Selection (CPS)
We're here to help if you have a query about CPS.
Before contacting us, please read through our Carrier Pre-Selection (CPS) FAQs
If you still wish to get in touch, please use our online form below and we'll get back to you.
-
20C Voice order management
We're to help if you have a query about your 20C Voice order.
You may also find the help you need in our 20C Voice order management FAQs
