COVID-19 – Support update
We are currently only taking contacts for Blue Light, Welfare, High Level Escalations and critical system issues.
We ask you to only use the open contact routes if it is absolutely necessary and critical.
All self-serve tools are available and we encourage you to use View My Job via Business Zone for order updates, and Supplier notes via Eco+ for fault updates.
As the situation develops, we’re updating our websites with as much information as we possibly can.
See our support plans across Enterprise
View general BT Wholesale updates
For the latest updates on operational changes, please keep reviewing the My briefings section on the BT Wholesale portal. We’ll keep you up-to-date with our plans as things develop.
COVID-19 and Openreach
Following recent government announcements, Openreach. - our provider of network access services - has informed the UK telecommunications industry that only essential work will be prioritised. This is to ensure the safety and welfare of its colleagues, customers and to enable critical work to be prioritised.
Any work requiring an engineer visit to customer premises will not be completed and will instead be carried out from June 2020. All solutions that rely on new installations, modifications or repairs of key access products will be affected.
Repair and maintenance jobs – particularly for critical national infrastructure and public service customers – will be prioritised.
We appreciate the uncertainty this creates and want to reassure you that we’re working to collate any information to ensure you are equipped to speak to your customers about this.
Visit our coronavirus support page for regular updates.