Contact us

What can we help you with?

We're here to help with all your questions and requests.

Check below to see how to contact us about your specific problem.

Sales enquiries
If you'd like to discuss your requirements with us, or would like more information about our products and services, please fill in the form below and we'll get back to you.

You may also find help in our: Sales FAQs

Company name *

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Your name *

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Email *

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Telephone number *

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Are you a BT Wholesale customer?*

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Please select the product category from the list*

What would you like to discuss? *
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Thanks for your enquiry. We'll be in touch soon.

Please fill in all the required fields and try again.

Alternatively, you can call us or request a call back:

0800 671 045

Request a call back
Billing enquiries
If you want to raise a billing enquiry, log in to your secure portal. It's simple to use and means you can keep track of all your queries in one place.

For general billing enquiries, fill in the form below and we'll get back to you.

You may also find help in our: Billing FAQs

Company name *

Please enter your company name

Your name *

Please enter your name

Email *

Please enter your email address Please enter a valid email address

Telephone number *

Please enter your telephone number Please enter your telephone number

Billing account number *

Please enter your billing account number Please enter a valid email address

What would you like to discuss? *
1000 characters left

Please let us know what would you like to discuss?

Please fill in all the required fields and try again.

Thanks for your enquiry. We'll be in touch soon.

Please fill in all the required fields and try again.

Alternatively, you can call us:

0800 218 2032
General public enquiries

Before contacting us, you may find the help you need in our General enquiries FAQs

If you still wish to get in touch, please use our online form here. We'll aim to get back to you within one working day.

Company name *

Please enter your company name

Your name *

Please enter your name

Email *

Please enter your email address Please enter a valid email address

Telephone number *

Please enter your telephone number Please enter your telephone number

Please select options

Are you a BT Wholesale customer?*

Please select options

Please select a category*

What would you like to discuss? *
1000 characters left

Please let us know what would you like to discuss?

Please fill in all the required fields and try again.

Thanks for your enquiry. We'll be in touch soon.

Please fill in all the required fields and try again.
System Support Helpdesk
Our System Support Helpdesk can help you if you're experiencing technical issues with any applications and systems you access or need access to.

Before contacting us, please read our System Support Helpdesk FAQs, and make sure that you've reported the issue to your company's IT Support teams.

Report a fault
Broadband orders
We're here to help if you have a query about a broadband order. Before contacting us, please read our Broadband order FAQs

If your query relates to an order that doesn’t have a committed delivery date, please contact BT Wholesale.

For all other issues, we recommend you use the appropriate link to contact Openreach.

To speak to a BT Wholesale or Openreach adviser directly, please dial the number listed and choose the appropriate option.

0800 678 1107

Wholesale Provision eChat

Openreach Provision eChat
Broadband faults
We're here to help if you have a query about a broadband fault.

Before contacting us, please read our FAQs and check for the latest updates on the Openreach Fault Tracker:

Broadband faults FAQs

Quality assure FAQs

If your query relates to a capacity, radius or authentication issue, please contact BT Wholesale.

For all other queries, we recommend you use the appropriate link to contact Openreach directly.

0800 678 1107

Wholesale Repair eChat

Openreach repair eChat

Faults retest

Quality assure
Broadband One

For level 1 escalations click this link to generate an email template.

Broadband One eChat
Broadband Incident Helpdesk
Please contact our Broadband Incident Helpdesk via eChat if you:

are having issues with faults (over 25) that you believe are impacted by the same issue

wish to report a Wholesale Broadband Managed Connect (WBMC) fault

raise a query on a Planned Engineering Work (PEW) or obtain an update on an existing Major Service Outage.

You may also find the help you need in our: Broadband Incident Helpdesk FAQs

Broadband Incident Helpdesk
IP Voice Helpdesk Support

We're here to help if you have a query about IP number porting.

You may also find the answer you need in our IP Number Porting FAQs

IP Voice
High Level Escalation

We're here to help if you have a query about our High Level Escalation process.

Before initiating an eChat, please read through our High Level Escalation FAQs

High Level Escalation
Carrier Pre-Selection (CPS)

We're here to help if you have a query about CPS.

Before contacting us, please read through our Carrier Pre-Selection (CPS) FAQs

If you still wish to get in touch, please use our online form below and we'll get back to you.

Company name *

Please enter your company name

Your name *

Please enter your name

Email *

Please enter your email address Please enter a valid email address

Telephone number *

Please enter your telephone number Please enter your telephone number

When would you like us to call *

Please choose a date you would like us to call.

Please select options

What time you like us to call*

What would you like to discuss? *
1000 characters left

Please let us know what would you like to discuss?

Please fill in all the required fields and try again.

Thanks for your enquiry. We'll be in touch soon.

Please fill in all the required fields and try again.

Alternatively, you contact us via eChat:

CPS
20C Voice order management

We're to help if you have a query about your 20C Voice order.

You may also find the help you need in our 20C Voice order management FAQs

BTW PSTN