We're here to help with all your questions and requests. Find out how to contact us from the links below.
Please contact our Sales department if you'd like to discuss your requirements with us, or would like more information about our products and services.
If you want to raise a billing enquiry you can use our online eQuery tool, which you can access through our eBilling service. It's simple to use and means you can keep track of all your queries in one place. To apply for access to eBilling, go to My BT Wholesale.
As a wholesaler, we provide product and services to other businesses including other parts of BT, so we don't normally deal with members of the public. If you're having problems with your phone or broadband service, please contact the company who you pay your bills to. Before contacting us please read our FAQs, and if you still wish to get in touch, please use our online form here. We'll aim to get back to you within 1 working day.
Our System Support Helpdesk can help you if you're experiencing technical issues with the applications and systems you access via btwholesale.com, or need to request access to these. Before contacting us, please read our FAQs and make sure that you've reported the issue to your company's IT Support teams.Â
If you're not already logged in, you'll be asked to log in to use our online contact form. See our FAQs page below if you're having problems with logging in.
We're here to help if you have a query about a broadband order. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus.Â
For fibre broadband orders, please contact us by phone - your call will be answered on our behalf by an Openreach agent.
We're here to help if you have a query about a broadband fault. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus and the Openreach Fault Tracker.
If you are having issues with faults (over 25) that you believe are impacted by the same issue, wish to report a WBMC fault, raise a query on a PEW or obtain an update on an existing Major Service Outage, please contact our Broadband Incident Helpdesk via eChat.
Find useful FAQs to help you if you have a query about our High Level Escalation process. It is important to review these FAQs and to have created an HLE case before initiating an eChat.
We're here to help if you have a query about CPS - before contacting us read our FAQs, and if you still wish to get in touch, please use our online form or call us.
