Using BT Wholesale search

You'll find our search bar in the top-right corner of our web site.

Here you can enter search words or phrases to find the page you're looking for.

You can pick a result straight from the top 10 results in our predicted search results - you'll be taken straight to the web page or document you're looking for.

To see a full list of search results on our Search Results page select the search button or press enter. Here, you'll find a full list of search results, and:

• Filter options these help you drill down to the document you're looking for (see below for more details)
• Sort by options - these let you change the type of results which are displayed (see below for more details)
• Highlighted search - search highlights your search in yellow on the search results page and any pages you visit from search to help find the content you're looking for

If you find your search term shows too many results and you can't find the content you're looking for, filters on the search results page can help. These let you reduce the number of results displayed by showing only the types of pages and documents you're interested in.

You'll find filters in the left menu of the search results page.

You can filter by:

• Date - Choose the 'date added' or 'last updated' date, for example if you're only interested in documents published over the past couple of weeks.
• Product category - For example for 'broadband' content, choose Data Services or for 'Wholesale SIP Trunking', choose Hosted Communications.
• File type - Filter your results to show only web pages, pdf or Excel documents for example.
• Interest - Chose to view briefings, handbooks or users guides and more.

If you find a filter helps you find the page or type of document you're looking for, you can save up-to five filters to save time next time you're using search.

For example, if you regularly search for content in our broadband briefings:

1. Add a Product category filter for Data Services.
2. Add the Interest filter, Briefings.
3. Select Save Filter, give a name for your filter and select Save.

The search results page lets you change the way your results are ordered and reduce the number of results returned.

You have three options to choose from:

• Default - This option displays results most relevant to your search, weighted by title, followed by description and then content.
• Date - This orders all documents relevant to any one of your search words by the most recently updated date. If you see too many results, try removing common words. Or, our 'Search by date' filter in the left menu may also help - remember to reset the 'sort by' option to Default first.
• Exact match - Use this option if you know the exact title or an exact phrase that appears on one of our pages or documents - if you preferred the way our search results worked before January 2017, you might like to use this option.

If you're trying to search for an order, fault or escalation, Business Zone search is the tool for you.

You'll find this in My BT Wholesale on the Overview page of Business Zone.

Simply enter the order, fault, escalation or customer or service reference number. You can also search using your customer's directory (telephone) number.

If you don't have access to Business Zone, your company administrator will be able to offer more help. If you're not sure who this is, you'll find your company administrator here.