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Overview

Operator services made simple

You can get started with our Operator Services right away – there's no need for you to invest in any infrastructure, equipment or support resource. We handle everything for you, so your customers enjoy easy access to national and international calling assistance, anytime.

Man taking a call

Fast access to efficient service

Your telephone customers expect to be able to access help with calling issues quickly and easily. It's also part of your statutory obligations as a telephony provider. With our Operator Services you can achieve excellent customer service and Ofcom compliance without major set-up costs. And your customers can dial direct into our world-class call centres.

Benefits for you and your customers

Woman on a tablet demonstrating.

Great service & excellent quality

Dialling 100 (for UK operator service) or 155 (for international operator services) takes customers through to an experienced agent who can help on a wide range of calling issues. Our highly trained operators and customer service agents offer your customers the highest standards of service.

Women working together in front of computer monitors.

Expert support & a swift response

We can help customers with dialling numbers, reverse charge calls, booking alarm calls and other queries such as call charges or faults, plus much more. We aim to answer 85% of calls within 15 seconds.

Call centre worker on the phone

Round-the-clock availability

Our Operator Services solution is available 24 hours a day, 7 days a week with a resilient fall-back facility.

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