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Make the move to an all-IP world

We all know the PSTN lines will be closed in 2025, but the movement has already gathered pace. Find out more about how we’re planning to help you and your customers with your digital transformation.

Get the winning combo for a digital future

Give your customers the ultimate broadband and digital phone line solution for an all-IP world, with Broadband One and WHC Express.

When’s it happening?

Important dates for your diary

Below are some key dates to remember as we begin our WLR stop sell:

  • 68 exchanges stop sell – 1 November 2022
  • 78 exchanges stop sell – 8 February 2023
  • 67 exchanges stop sell – 9 May 2023
  • 65 exchanges stop sell – 8 August 2023
  • Salisbury & Mildenhall withdrawal – December 2022
  • Nationwide full WLR stop sell – September 2023
  • Nationwide WLR withdrawal – December 2025

Check out our full list of the exchanges that will be affected.

Are you ready for the change in communications?

Read our interactive guide to find out what’s happening when, and how we can help you and your customers with your digital transformation.

Explore the all-IP future

We’ve put together a selection of our campaigns and insight articles to paint a bigger picture of what we’re expecting in the marketplace.

Voice to cloud

Why wait until 2025 to add hosted to your portfolio? Whether you’re on a hosted platform yet or not, find out how we can help.

The switch-off: preparing for the all-IP world

Find out how we can ease the transition to all-IP and what we learnt speaking to organisations in different stages of their journey.

Shining a light on Hosted Voice

During the coronavirus pandemic, we saw an influx in hosted voice and flexible working. This article shines a light on the future of communications.

Any questions?

There’s a lot happening over the next few years, so you probably have some questions. We’ve shared some of the top questions we’re most frequently asked below.

  • The existing PSTN service is ageing, and it’s no longer sustainable to support today’s communication requirements. It’ll reach the end of its life by December 2025, which means the analogue telephone voice service that’s reliant on the network won’t be available anymore. 

  • ‘Stop sell’ means no new WLR services will be offered in the impacted areas. Stop sell also restricts existing WLR services.

  • As PSTN closes, there are a number of other products which can underpin migration, covering both broadband and Ethernet. For voice services, you’ll need an IP voice product over the top of the underlying access. We’ve put together some FAQs within our interactive guide which should answer any questions you may have. If you want to know more, just get in touch with us.

We’re always improving

We’re working hard to make sure our services are the best they can be, so we can support you all as we navigate this change. We’re investing billions into our network to make sure it has 99.999% target availability and best-in-class security, and we’re making sure each individual solution is simple and easy to use.

That’s why we improved the order journey on Hosted SIP Trunking - listening to what our customers wanted and implementing changes to make life easier.

Partner Plus

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Talk to us about your needs

Discuss your business needs with one of our experts, and discover how we can help you find success.


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