It’s not that we won’t help - it’s just that there are certain situations where we can’t.
As we’re a wholesaler, we only sell services to other companies (known as Communication Providers). They in turn sell these services on. You can think of this like a supermarket that buys products from a wholesaler and then sells these on to you. If you have any problems it’s the supermarket you need to go to.
So if you’ve got any problems with your service, e.g. phone or broadband, you need to speak to the company who you pay your bills to. Officially, they’re the only one’s who’ll be able to get things moving for you.
Please take a look through our other FAQs on this page to see if these can answer your query.