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We are the people behind some of the UK’s most extraordinary call handling. We are BT Voice Services.

Our team of extraordinary people are the calm and confident voice behind every 999 call. From our technology to our training, we’ve built the most reliable and resilient high volume, inbound call handling service in the UK.

Rapid response calls

When every second counts, we offer some of the fastest call handling response times in the UK. On average, we answer a 999 call in 0.50 seconds. Our forecasting and planning tools mean we stay ahead and can respond quickly to changing events, too.

700+ strong, agile and professional workforce

The calls we receive come out of the most extraordinary circumstances, so we’ve built a team to match. Our people have been specially selected and trained to be some of the most knowledgeable and skilled call handlers in the industry.

80 years’ call handling experience

We’ve been trusted to handle 999 calls for 80 years. That experience means we’re capable of remaining calm, confident and provide a reliable service to your customer in the most high-pressure situations. Put simply, no-one does call handling better than we do.


To find out about our full voice services capabilities and how we can help you, visit our new dedicated microsite here.

Emergency services access for deaf, hard of hearing and speech impaired people

The Relay UK service lets deaf, hard of hearing, or speech-impaired people in the UK alert police, ambulance, fire, or coastguard services by either calling via a relay assistant or texting a message to 999 using our emergencySMS service.

Find out more about emergencySMS.

British Sign Language (BSL) users can also access 999 BSL which is an emergency video relay service, making 999 fully accessible to all of the deaf community. More about our 999 BSL emergency video relay service.

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