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We are the people behind some of the UK’s most extraordinary call handling. We are BT Voice Services.

Our team of extraordinary people are the calm and confident voice behind every 999 call. From our technology to our training, we’ve built the most reliable and resilient high volume, inbound call handling service in the UK.

Emergency doctors rushing to help

Rapid response calls

When every second counts, we offer some of the fastest call handling response times in the UK. On average, we answer a 999 call in 0.48 seconds. Our forecasting and planning tools mean we stay ahead and can respond quickly to changing events, too.

Women in ambulance

700+ strong, agile and professional workforce

The calls we receive come out of the most extraordinary circumstances, so we’ve built a team to match. Our people have been specially selected and trained to be some of the most knowledgeable and skilled call handlers in the industry.

Call centre worker.

80 years’ call handling experience

We’ve been trusted to handle 999 calls for 80 years. That experience means we’re capable of remaining calm, confident and provide a reliable service to your customer in the most high-pressure situations. Put simply, no-one does call handling better than we do.


To find out about our full voice services capabilities and how we can help you, visit our new dedicated microsite here.

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