Open links to jump to page content

IP Number Porting FAQs

List of useful FAQS to help you if you have a query about IP number porting.

  • A Geographic /Geo Number is a number beginning with 01xxx or 02xxx.

  • If you've checked the notes on your order on the BT Wholesale Portal and you cannot find the answer to your query, please contact the Number Porting Team by using our eChat facility.

  • If your questions can't be resolved by eChat or email please contact the Number Porting Team on 0800 077 8247, select option 1 and then select option 4.

  • To request access to the IP Exchange application, you’ll need a My BT Wholesale account. If you don’t have one yet, go to our registration pages.

    To request access to the IP Exchange application:

         1.  Log in to My BT Wholesale with your username and password
         2.  Select My apps, then App A-Z and choose the letter I
         3.  From here, open 'IP Exchange' and choose to Register for app.

    If you experience difficulties registering for the app, the IP Exchange helpdesk will be able to assist on 0800 077 8247 – select option 1 and then option 1 again.

    Or if you have problems logging in to your My BT Wholesale account, you’ll find more help in our Login Help pages.

  • CUPID codes are maintained by Ofcom. Please visit their site at: http://www.ofcom.org.uk/static/numbering/.

  • Range Holder information is maintained by Ofcom. To check who a Range Holder is for a number you want to port, please check the Ofcom Numbering site before placing an order.

  • The Range Holder is the Communications Provider (CP) who has been allocated a range of numbers by Ofcom that includes the number to be ported.

    Range Holders have an obligation under General Condition 18 to export numbers.

    A Range Holder may opt to host their number range with another CP (i.e. the Host CP) on the basis of a bilateral agreement between the 2 parties concerned.

    In these circumstances, the Host CP will undertake all number porting import/export activities on behalf of the Range Holder.

  • In the first instance, please contact the Number Porting Team to by using our eChat facility. If this cannot be resolved please call us on 0800 077 8247, select option 1 and then select option 4.

  • It is the responsibility of the person placing the order (Gaining CP) to get Losing CP information from their end customer.

  • It is the responsibility of the Gaining CP (GCP) to get this information from their end customer.

  • POV is the process that provides the Gaining CP with the ability to contact Losing CPs for information about a Geo Number (a number starting with 01xxx, 02xx) that is to be ported.

    To register for POV, you'll find sign up details on the Office of the Telecommunications Adjudicator's website. Please download the Pre-order validation process document.

  • For details of lead times for different porting order types, i.e. Single line, Multiline, ISDN 30, DASS orders etc. Please see the Number Portability Handbook which you can download from the Handbook and Technical section of the IP Exchange Product page.

  • ISDN Geo Number port orders are processed via the IP Exchange application on My BT Wholesale.

    Geo Number port orders for DASS circuit/bearers are processed manually due to the complexity within the Openreach workflow. For DASS orders, please download and complete the manual order form and then email to: wolverhamptonnumberportability@bt.com.

  • Although the preferred method of submitting Geo Number port orders is via the IP Exchange Application on My BT Wholesale, there are instances where Geo Number port orders may have to be placed manually.

    For example Geo Number port orders with more than 8 DDI ranges, and Featurenet Geo Number ports.  There may however be other circumstances where this is necessary, including DASS orders (see FAQ titled 'Where can I find details of lead times for different porting order types for Geo Numbers?' above). 

    For manual orders please complete the manual order form and email to: wolverhamptonnumberportability@bt.com

  • Scenario 7 is the Porting of CP owned Geo Number ranges that are hosted on IP Exchange.

    For more information about this, please download the Scenario 7 Order Flow .

  • The chase timeline is as follows:

    • Auto generated chase emails are sent at 24 hours and 48 hours for Single line orders.
    • Auto generated chase emails are sent at 48 hours and at 72 hours for Multi line orders.
    • If there is still no response from the Losing CP/Range Holder, a jeopardy monitoring team will make voice contact with the Losing CP/Range Holder daily via Openreach. These updates will be visible to you on the external Geo Number porting notes field on the BT Wholesale Portal.
  • Please see FAQ titled ' How often will the Number Porting Team contact the Losing CP /RH to chase Geo Number port orders?'  above for number porting order chase time lines.

    For the latest updates on the Number Porting orders, please check the IP exchange Application via My BT Wholesale.

  • This status is generated when intervention is required to validate number porting data that has been incorrectly submitted or does not match the number porting data held within the BT numbering inventory. This will be picked up by the Number Porting Team Exception duty.

  • Provisional Acceptance' means that the Geo Number port order has been acknowledged and is going through Openreach validation and where applicable validation by the ISDN 30 team.

  • All rejections are generated by the Losing CP and then processed by us.

    Unfortunately, we cannot validate the accuracy of the rejections as we don’t have access to the number porting data on the Losing CPs' systems. In instances where the Main Billing Number (MBN) and postcode do not match the validation will not proceed any further.

  • Please send one Geo Number port order query per email to the Number Porting Team.

    You will also need to ensure that your main billing number is provided in the subject header of any emails you send.

  • For Single line/Multi line Geo Number port orders date changes can be submitted on the BT Wholesale Portal before 4pm the last working day before the day of port.

  • Yes, all Geo Number port orders that are placed manually need to be called through to the Number Porting Team on the Day of Port for both Single & Multiline number porting orders.

    Please call the Number Porting Team on 0800 077 8247, select option 1 and then select option 4.

  • For Single line Geo Number port order activations, please refer to the IP Exchange Application via My BT Wholesale which will provide a list of the CPs that require activation on Day of Port.

  • The CPs who need a call on Day of Port  are:

    Kcom - Communication Provider Identity Code (CUPID) 005
    Affiniti - Communication Provider Identity Code (CUPID) 029
    Talk Talk - Communication Provider Identity Code (CUPID) 820
    Level 3 - Communication Provider Identity Code (CUPID) 804
    Energis – Communication Provider Identity Code (CUPID) 026
    Voxbone - Communication Provider Identity Code (CUPID) 388

  • Geo Number port orders are processed by BT in date order, and will be dependent on the complexity of the installation.

  • For multiple Geo Number port orders of three or more that require activation on Day of Port, please use the batch file process below.

    1. Complete the Batch File spreadsheet – this can be used for multiple activations for both Single and Multi lines. You can have a maximum of 20 requests per sheet.
    2. Once you've complete the spreadsheet , please email the file to : wolverhamptonnumberportability@bt.com before 11.30am on the Day of Port
  • You can find information about the Emergency restore process in the Number Portability Handbook which you can download from the Handbook and Technical section of the IP Exchange Product page.

    A call must be made into the Number Porting Team requesting an Emergency Restore at which point this will be requested of the Losing CP/Range Holder.

  • First of all, please check the IP Exchange Application on My BT Wholesale for order date and time.

    If the porting time of the number porting order has not been reached you will not be able to configure/activate the number porting order.

    There is a time limit of 3 hours to configure/activate the number porting order once the time window has opened, i.e. Port time is 10am you will need to configure/activate by 1pm.

    If you don’t configure/activate within the 3 hour window, the number porting order will time-out for Single/Multiline number porting orders.

    On the IP Exchange Application you will need to amend the number porting order with a new date. A minimum of 4 working days lead time is required to ensure the new date can be accepted by all parties.

Contact us

Contact our Sales team online
about your enquiry. 

Get in touch if you'd like us to call
you back about a sales enquiry. 

Call us for sales enquiries about
our products and services.