First of all, please check the IP Exchange Application on My BT Wholesale for order date and time.
If the porting time of the number porting order has not been reached you will not be able to configure/activate the number porting order.
There is a time limit of 3 hours to configure/activate the number porting order once the time window has opened, i.e. Port time is 10am you will need to configure/activate by 1pm.
If you don’t configure/activate within the 3 hour window, the number porting order will time-out for Single/Multiline number porting orders.
On the IP Exchange Application you will need to amend the number porting order with a new date. A minimum of 4 working days lead time is required to ensure the new date can be accepted by all parties.