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Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Broadband Trials

  • BT Wholesale is participating in the Openreach G.fast desk-based diagnostics Proof of Concept (PoC) starting on Tuesday, 3 April 2018.

    The desk-based diagnostic process aims to help service providers assess speed-related G.fast fault reports and decide the best course of action.

    Openreach will investigate each case, assess performance, document identifiable issues, and respond to the service provider with a short report and recommendation.

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