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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Broadband Reports

  • Here you’ll find a User Guide that details all of the various Broadband Reports, what information they will give you and how you can access them.

  • The Asset List Inventory Reports are designed to help you better understand the current Broadband Assets that we are providing to you, on the BT Wholesale Broadband Network.

  • Access the S-VLAN Report and IPstream Virtual Path (VP) Status Report.

  • Details of post install performance on Fibrelines.

  • Find the latest Wholesale Customer Reporting (WCR) user guides.

  • Links to 21CN Broadband Availability to include sites with capacity issues, WBC exchange coverage and sites enabled for 18M FTTC.

  • Links to latest FTTC & FTTP Exchange & Cabinet Availability on our Network Information page.

  • Find the details for requesting BRAG & PQT data

  • SDEDs is a Secure Data Exchange and Distribution System FTPS server.
    We use SDEDS to make a lot of our Broadband Reports available to you.

  • 15 Min Bin Data is Dynamic Line Management (DLM) data from Openreach for WBC FTTC and WBC FTTC (G.fast). Due to seamless rate adaption, 15 min bin data for G.fast is only held within SDEDs.

  • Daily Network Traffic Utilisation reports for WBC FTTC and Singe Order Fibre.

  • Daily TRC and SFI report for all broadband products.

  • The ultrafast deployment reports for FTTP and GFAST contains all addresses that have been released by Openreach as being Ready for Service (RFS) for GFast and FTTP and also provide an indicative view of addresses in scope for build within next 2 quarters.

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