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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Support and Escalations

  • We'll show you where to find our Broadband Customer Service Plans.

    Broadband Customer Service Plans

    Our CSPs detail the ordering, repair and billing processes for the product or service, together with key contact information and any service guarantees. It's part of our commitment to delivering outstanding customer service.

    You'll find all our Broadband Customer Service Plans on our CSPs page.

  • We'll show you how to contact us for help with broadband orders or faults.

    Contact us about a broadband order or fault

    You'll find help contacting us about single or multi-user broadband orders and faults on our Contact us page.

  • We'll show you where to find our System Support help desk FAQs.

    System Support Helpdesk FAQs

    For help fixing or reporting issues with BT Wholesale applications and systems if see our System Support Helpdesk FAQs.

  • We'll show you where to find our Broadband Customer Service Plans.

  • We'll show you where to find FAQs to help you if you have a query about our High Level Escalation (HLE) process.

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