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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Faults & diagnostics

  • Find resources to help you raise and check the status of Broadband repairs.

  • Download the latest versions of our KBD handbooks, user and best practice guides.

  • Guides to help diagnose broadband faults to include the Self Service Repair Tool, ccSNR and Radius Log Check.

  • You can use these Best Practice Guides to help you identify and eliminate issues that may affect the quality of an end user's broadband service.

  • Download our Special Fault Investigation resources.

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