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Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
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Broadband Repair guides
Find resources to help you raise and check the status of Broadband repairs.
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Knowledge Based Diagnostics (KBD)
Download the latest versions of our KBD handbooks, user and best practice guides.
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Fault Diagnostics Guides
Guides to help diagnose broadband faults to include the Self Service Repair Tool, ccSNR and Radius Log Check.
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Broadband Performance
You can use these Best Practice Guides to help you identify and eliminate issues that may affect the quality of an end user's broadband service.
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Special Faults Investigation (SFI2) resources
Download our Special Fault Investigation resources.
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