Open links to jump to page content

Orders, Migrations and Cancellations

  • Find resources to help you with your Broadband orders, including Business Zone and eCo Plus support.

  • Find out how to access the Broadband Availability Checker and related documentation.

  • TAGs on the line and how to deal with them.

  • Find an overview of the Simultaneous Provision Process and SIM2 Expedite Process User Guide.

  • Access documentation for the Ofcom change of migrations process from MAC to Notice of Transfer (NoT).

  • Download documentation and resources to help with Broadband Migrations.

  • Guides to help Communications Providers (CPs) progress cancelled broadband orders and understand Cease Types and Cease Reasons.

Contact us

Contact our Sales team online
about your enquiry. 

Get in touch if you'd like us to call
you back about a sales enquiry. 

Call us for sales enquiries about
our products and services.