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Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
Development releases & B2B
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Broadband development release documentation
Access the documentation associated with our Broadband development releases - includes XML and process changes.
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Introduction to B2B and XML API Gateways
Learn about the many benefits of B2B gateways and download an overview guide.
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B2B & Web service guides & KBD interface documents
Find resources to help you with managing Business-to-Business (B2B) and XML interfaces for KBD.
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21C Broadband and Ethernet resources
Find B2B resources for Wholesale Broadband Connect (WBC), Wholesale Broadband Managed Connect (WBMC), Fibre to the Cabinet (FTTC) and Wholesale Ethernet.
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Common applications
Find how to access resources to help you with the B2B and XML interfaces to support common applications for 21C and 20C Broadband.
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Partial Private Circuits – faults & diagnostic tests
Find B2B resources for running diagnostic tests and raising faults, known as the T2R (Trouble to Resolve) process, for Partial Private Circuits (PPCs) and leased lines.
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Statement of Requirements
Find out more about the Statement of Requirement (SOR) process.
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