What is incompatible with Broadband?
There are a variety of products incompatible with broadband. For the latest list, please consult your Technical Handbook or Availability Checker Best Practice.
What is a 'Tag on the line', and how do I remove one?
A 'Tag on the line' prevents you from placing a Broadband order. It's caused by various reasons including an incompatible product existing on the line or a data integrity issue.
You can use the 'Tags on the line' portal to investigate if there's a tag on a customer's line. For details on how to do this, please see the guide How to search for a Tags Query.
A cease order is placed against my end user's service that I didn't raise. Why?
A cease order may be entered against your End User's service for a number of reasons. You will see this if they are migrating to a new provider via the Notice of Transfer process. Or they may be cancelling their telephony service.
For more details, contact your End User.