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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Broadband Incident Helpdesk FAQs

  • Contact the Broadband Incident Helpdesk Faults team if:

    • you have 25 or more lines that you believe are affected by the same issue
    • you need to report a fault on a WBMC BBCH, BBAP or BBEP reference
    • you have a query regarding a Broadband Planned Engineering Work (PEW)
    • you would like an update on an ongoing Major Service Outage (MSO)
  • Please use the ‘Faults – Live eChat’ option at the bottom of the page for queries regarding individual faults, or small numbers of faults.

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