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Broadband

Find a range of resources about our broadband services and online apps. This includes help with broadband migrations, Ofcom's Consumer Switching Notice of Transfer (NoT) process, broadband escalations and Wholesale Customer Reporting (WCR) guides.

ASDL Availability Checker

Find out how to access the ADSL Availability Checker and related documentation.

How to access the ADSL Availability Checker

Our ADSL Availability Checker gives an indication of where our broadband services are available for a given phone number, postal address, Network Address key (NAD key) or postcode. Access the ADSL Availability Checker here.

 

Acceptable use of the ADSL Availability Checker is defined in the 'Restrictions of use' section of the Broadband Availability Checker Guide.

 

Fibre to the X (FTTX) Availability

Find out how to identify which areas and cabinets are live for FTTC and FTTP.

 

 

How to access FTTX availability data

 

As well as being able to check individual lines through the Availability Checker, we have a range of data sources to help WBC or WBMC Communication Providers (CPs) identify areas that are enabled for FTTC and FTTP.

 

If you're a WBC FTTC and FTTP customer of BT Wholesale, you can access key network rollout information and links to useful resources to help you plan your fibre broadband marketing activities. For more details, see the 21CN Broadband Service Availability & Network Inventory section on the Network Information page.

 

ADSL Availability Checker documentation

Access to the ADSL Availability Checker documentation is available only to Wholesale Broadband Connect (WBC), WBC Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP) customers of BT Wholesale.

 

If this applies to you, please request access to Broadband Secure Content via the My Apps page in My BT Wholesale. If you already have access, go to the ADSL Availability Checker Documentation for more information.

 

How to access ADSL and Fibre to the Cabinet (FTTC) bulk checker

As a Wholesale Broadband Connect (WBC) or Wholesale Broadband Managed Connect (WBMC) customer you can also request bulk checks. For more information see the Bulk Checker page.

 

Broadband Capacity Reports

Access the S-VLAN Report and IPstream Virtual Path (VP) Status Report.

21C Broadband Capacity Report (S-VLAN Report)

The S-VLAN report details affected S-VLANs and the timeframe for any re-grade required, along with bandwidth utilisation measures.

 

To download this report, go to the Support & Tools section of the Wholesale Broadband Connect product page.

 

 

IPstream Connect Broadband Capacity Report

 

The VP Status report provides details of affected VPs and the timeframe for any upgrade required.

You can find this report in the Support Documents section of the IPstream Connect Product page.

 

Ofcom Notice of Transfer Process and Broadband Migrations

Access documentation for the Ofcom change of migrations process from MAC to Notice of Transfer (NoT), broadband migration handbooks and Tags On The Line user guides.

See related Briefings that have been issued below. For the latest information, please go to the Broadband Briefings page.

 

Briefing reference

Title

Date

BB-1844-15

Details of the 2nd Dress Rehearsal for OFCOM Notice of Transfer

17 April 2015

BB-1812-15

Invitation to BT Wholesale ISP Forum 29 April 2015

9 April 2015

BB-1793-15

Details of Testing Opportunities in Preparation for OFCOM NoT Cutover UPDATE

11 March 2015

BB-1790-15

Details of Testing Opportunities in Preparation for OFCOM NoT Cutover

6 March 2015

BB-1784-15

Request for Feedback on Preparations for OFCOM NoT Changes and Removal of Openreach Modem

27 February 2015

BB-1739-15

Agenda for BT Wholesale ISP Forum on 3 February 2015

23 January 2015

BB-1699-14

System Issue with Ofcom Consumer Switching Strategic KCIs

16 December 2014

BB-1666-14

Ofcom Consumer Switching Postcode Validation after Release AQ on 16 November 2014

18 November 2014

BB-1661-14

Ofcom Consumer Switching Placing Orders with a New Retailer ID

12 November 2014

BB-1630-14

Ofcom Consumer Switching update

21 October 2014

BB-1627-14

28 Day Notice for Changes Relating to Broadband Products and Order Journeys for Release AQ on 16 November 2014

17 October 2014

BB-1622-14

90 Day Notice for Changes Relating to Broadband Products and Order Journeys for Release AR on 18 January 2015

16 October 2014

BB-1597-14

Ofcom Consumer Switching Updated CP Documentation

25 September 2014

BB-1595-14

Ofcom Consumer Switching Webpage

24 September 2014

BB-1589-14

Ofcom Consumer Switching Reminders about RIDs and Strategic KCIs

18 September 2014

BB-1586-14

Update to 90 Day Notice for Changes Relating to Broadband Products and Order Journeys for Release AQ on 16 November 2014

17 September 2014

BB-1584-14

Ofcom Consumer Switching Update Web Call 9 September 2014 Slides Now Available

13 September 2014

BB-1579-14

Important Notice about Ofcom Consumer Switching Cancel Other Codes

10 September 2014

BB-1578-14

Important Notice about Ofcom Switching Notice of Transfer KCI Issue

9 September 2014

BB-1572-14

Agenda for BT Wholesale ISP Forum on 24 September 2014

4 September 2014

BB-1567-14

Invitation to Ofcom Consumer Switching Update Web Call 9 September 2014

2 September 2014

BB-1556-14

28 Day Notice of Non-Technical Changes Relating to Ofcom Consumer Switching Notice of Transfer due 14 September 2014

12 August 2014

BB-1534-14

Reminder about How to Apply for Retailer IDs from Ofcom

31 July 2014

BB-1501-14

Important Information about How to Apply for Retailer IDs from Ofcom

3 July 2014

BB-1490-14

Ofcom Consumer Switching Update Web Call 17 June 2014 Slides Now Available

20 June 2014

BB-1485-14

Update to 90 Day Notice for Changes Relating to Ofcom Consumer Switching Notice of Transfer on 14 September 2014

18 June 2014

BB-1470-14

90 Day Notice for Changes Relating to Ofcom Consumer Switching Notice of Transfer on 14 September 2014

12 June 2014

BB-1466-14

Introduction of RIDs on BT Wholesale Broadband Products from November 2014

10 June 2014

BB-1456-14

Update on Invitation to Ofcom Consumer Switching Update Web Call 17 June 2014

4 June 2014

BB-1452-14

Invitation to Ofcom Consumer Switching Update Web Call 17 June 2014

30 May 2014

BB-1413-14

Ofcom Consumer Switching Update Web Call 16 April 2014 Slides Now Available

1 May 2014

BB-1386-14

Invitation to Ofcom Consumer Switching Update Web Call 16 April 2014

3 April 2014

BB-1382-14

Agenda for BT Wholesale ISP Forum on 28 April 2014

3 April 2014

BB-1367-14

Ofcom Consumer Switching Update Web Call 27 February 2014 Slides Now Available

27 March 2014

 

B2B

Find out how to access our Business-to-Business (B2B) resources.

For information to develop and manage the B2B gateway for orders and faults, go to B2B. This includes Knowledge Based Diagnostics (KBD) for 21C products.

Knowledge Based Diagnostics

Find out how to access our KBD resources.

For help with our KBD tools, see Knowledge Based Diagnostics.

Faults, Performance Issues & Troubleshooting

Find out how to access a range of guides covering tools on btwholesale.com and best practices.

For guides and resources, see Orders & Faults.

Broadband Cancellation Reasons

Download a guide to help Communications Providers (CPs) progress cancelled broadband orders.

Simultaneous Provision Process

Find an overview of the Simultaneous Provision Process and SIM2 Expedite Process User Guide.

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