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Broadband Incident Helpdesk FAQs

Find useful FAQs to help you if you're having problems with raising multiple orders or faults, or with using our diagnostic tools, and suspect there may be an issue with our systems.

I'm unable to raise any broadband faults with BT Wholesale using your gateway/portals?

If you're unable to raise multiple faults with us (i.e. more than 25) then please contact us using the Broadband Incident Helpdesks Faults eChat option.

 

If your issue is with an individual fault or a small number of faults, please contact the relevant Customer Service team.

I'm unable to use BT Wholesale's diagnostic tools to test my end user's broadband lines?

If you're unable to use the diagnostic tools to carry out tests for any of your end user lines (ie more than 25), please contact us using the Broadband Incident Helpdesks Faults eChat option.

 

If your issue is with an individual end user line, please contact the relevant Customer Service team.

I'm unable to place any broadband orders with BT Wholesale using your gateway/portals?

If you're unable to place any orders (ie more than 25 lines) then please contact us using the Broadband Incident Helpdesks Orders eChat option.

 

If your issue is with an individual order or a small number of orders, please contact the relevant Customer Service team.

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