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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Orders, Migrations and Cancellations

  • Find resources to help you with your Broadband orders, including Business Zone and eCo Plus support.

  • Find out how to access the Broadband Availability Checker and related documentation.

  • TAGs on the line and how to deal with them.

  • Find an overview of the Simultaneous Provision Process and SIM2 Expedite Process User Guide.

  • Access documentation for the Ofcom change of migrations process from MAC to Notice of Transfer (NoT).

  • Download documentation and resources to help with Broadband Migrations.

  • Guides to help Communications Providers (CPs) progress cancelled broadband orders and understand Cease Types and Cease Reasons.

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