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Broadband Repair Guides

  • We'll explain how you use Business Zone and how to request access.

    Why use Business Zone?

    Business Zone is our one-stop shop for you to do business with us online.

    Accessed via btwholesale.com, Business Zone gives you a consolidated view of all your BT Wholesale orders, faults and inventory. And our improved search facility and filters make it easy to find the information you’re looking for.

    In addition, you can see all your services that are affected by Major Service Outages (MSOs) and Planned Network Change Notifications (PNCNs) from Business Zone.

    User guides

    User guides - Power Point version

  • We’ll show you how to raise a fault on your broadband line.

    User guides

    User guides - Power Point version

  • We’ll show you how to raise a Customer Controlled Special Fault Investigation (CCSFI) fault without the need to contact BT Wholesale for a soft clear.

    User guides

    User guides - Power Point version

  • We’ll show you how to book an appointment  on your fault. This includes how to make sure that any crucial information is passed onto the engineer.

    User guides

    User guides - Power Point version

  • We’ll show you how to find out the latest status of your fault. This guide also includes how to accept or reject a clear.

    User guides

    User guides - Power Point version

  • We’ll show you where to find all notes relating to your fault. This includes information on View My Engineer that tells you when your engineer has been assigned and is working on your fault.

    User guides

    User guides - Power Point version

  • We’ll show you how to cancel your fault.

    User guides

    User guides - Power Point version

  • Send us your feedback about our broadband repair guides.

    Your feedback

    If you've got any feedback about our broadband repair guides, we'd love to hear your comments or suggestions. Simply follow the link and complete our short form to help us improve.

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