Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
We'll explain how you use Business Zone and how to request access.
Business Zone is our one-stop shop for you to do business with us online.
Accessed via btwholesale.com, Business Zone gives you a consolidated view of all your BT Wholesale orders, faults and inventory. And our improved search facility and filters make it easy to find the information you’re looking for.
In addition, you can see all your services that are affected by Major Service Outages (MSOs) and Planned Network Change Notifications (PNCNs) from Business Zone.
We'll show you how to raise a fault for BT Wholesale to investigate your fault..
We’ll show you how to raise a Customer Controlled Special Fault Investigation (CCSFI - allow you to book an SFI engineer whilst raising a fault) fault without the need to contact BT Wholesale for a soft clear.
We’ll show you how to raise a Customer Controlled Special Fault Investigation (CCSFI - allow you to book a temporary SFI engineer whilst raising a fault) fault to update Openreach records with correct ONT Serial Number. Please note you will need to book an appointment few days ahead however the Engineer will not visit the premise..
We’ll show you how to raise a Customer Controlled Engineer Investigation (CC Non SFI - allow you to book an Openreach engineer whilst raising a fault) fault without the need to contact BT Wholesale to book an appointment.
We’ll show you how to book an appointment on your fault. This includes how to make sure that any crucial information is passed onto the engineer.
We’ll show you how to find out the latest status of your fault. This guide also includes how to accept or reject a clear.
We’ll show you where to find all notes relating to your fault. This includes information on View My Engineer that tells you when your engineer has been assigned and is working on your fault.
We’ll show you how to cancel your fault.
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