Contact Us

We're here to help with all your questions and requests. Find out how to contact us from the links below.

Sales

Please contact our Sales department if you'd like to discuss your requirements with us, or would like more information about our products and services.

Sales FAQs

Billing

If you want to raise a billing enquiry you can use our online eQuery tool, which you can access through our eBilling service. It's simple to use and means you can keep track of all your queries in one place. To apply for access to eBilling, go to My BT Wholesale.

Billing FAQs

General public enquiries

As a wholesaler, we provide product and services to other businesses including other parts of BT, so we don't normally deal with members of the public. If you're having problems with your phone or broadband service, please contact the company who you pay your bills to. Before contacting us please read our FAQs, and if you still wish to get in touch, please use our online form here. We'll aim to get back to you within 1 working day.

General enquiries FAQs

System support helpdesk

Our System Support Helpdesk can help you if you're experiencing technical issues with the applications and systems you access via btwholesale.com, or need to request access to these. Before contacting us, please read our FAQs and make sure that you've reported the issue to your company's IT Support teams.

If you're not already logged in, you'll be asked to log in to use our online contact form. See our FAQs page below if you're having problems with logging in.

System support helpdesk FAQs

Broadband orders

We're here to help if you have a query about a broadband order. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus.

For fibre broadband orders, please contact us by phone - your call will be answered on our behalf by an Openreach agent.

Broadband orders FAQs

Broadband faults

We're here to help if you have a query about a broadband fault. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus and the Openreach Fault Tracker.

Broadband faults FAQs

Broadband incident helpdesk

If you're having problems with raising multiple orders or faults affecting more than 25 lines, or having issues with the diagnostic tools, contact one of our advisors using our eChat facility.

Broadband incident helpdesk FAQs

IP Voice Helpdesk

We're here to help if you have a query on IP Number Porting

IP Number Porting FAQs

High Level Escalation

Find useful FAQs to help you if you have a query about our High Level Escalation process. It is important to review these FAQs and to have created an HLE case before initiating an eChat.

High Level Escalation FAQs
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