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Overview

Take advantage of the UK’s most extensive phone number database

BT's 118 service is universally recognised as a market leader. We can offer you a white-labelled version of this highly reliable, efficient solution. That means you can provide a high-quality directory enquiries service under your own brand, on your own 118 access code, without investing in expensive systems or support.

Man in control room.

High-quality directory enquiries, made simple

Choose from five service levels, from a simple national residential and business directory to options including call connection and international numbers. The rate charged for the service is up to you, so it's a versatile tool for generating revenue. You’ll also save money as there's no major set-up costs and we manage the service for you.

Round table meeting

Personal touch with great service

Every call received is answered with your bespoke branded greeting. We've invested in technology that records the individual operator's voice, so you can rely on a high level of professionalism and a consistently friendly approach throughout shifts. 

Benefits for you & your customers

Couple working at a desk.

Reliability

Our service is delivered via our high-performance network and supported by seven well-resourced call centres across the UK.

Man and woman in warehouse looking over a tablet.

Excellent customer experience

Choose from a range of extras such as call completion, phone number text messaging for mobile users and local business information.

Call centre worker on the phone

Available 24/7

Our highly experienced enquiries team are on hand 24 hours a day, 7 days a week, 365 days a year. We aim to answer 85% of all calls over a 24 hour period within 15 seconds, except Christmas Day. 


Contact us

Contact our sales team online
about your enquiry. 

Get in touch if you'd like us to call
you back about a sales enquiry. 

Call us for sales enquiries about
our products and services.