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Efficient, reliable and cost-effective

Our Relay UK (formerly Next Generation Text (NGT)) Service, enables you to meet the needs of your deaf, hard of hearing and speech impaired customers, by enabling them to communicate easily over the phone.

Ofcom requires all telephone service providers to comply with their General Conditions C5.8 and C5.9 and Relay UK provides you with an easy and affordable way to fulfil this obligation. 

Our Relay UK service supports:

  • Text to voice – A call from a mobile or textphone to another mobile or fixed phone
  • Voice to text – A call from a mobile or fixed phone to another mobile or textphone 
  • Text to text – A call between two mobiles, two textphones or a combination of these two devices
  • Voice to voice – A call from a mobile or fixed telephone to another mobile or fixed phone

Benefits for you & your customers

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Compliant and always available

You can be confident our service meets Ofcom's C5.8 and C5.9 requirements. Calls can be made to UK national, mobile, premium rate and international telephone numbers, at any time, any day. 

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Easy to use, affordable with Helpdesk support

Users access the service simply by dialling a prefix before the telephone number. There's no extra charge for using Relay UK: calls are charged at standard call rates. Relay UK is a high quality and very reliable service. If any users need assistance, we offer helpdesk support.

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Seamless connectivity which is secure

The service automatically configures for calls between the Relay UK app or a traditional textphone and other phones. All calls managed by Relay UK are relayed securely and remain private and confidential. Emergency services, government departments and banks all use this service.

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Wide compatibility that can be life enriching

Relay UK works with leading brands of smartphones, tablets, PCs and laptops, as well as with traditional textphones and requires no other equipment. It provides vital support to people with hearing loss or speech impairments, enabling them to communicate independently and on the move.

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