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Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
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Broadband Ordering guides
Find resources to help you with your Broadband orders, including Business Zone and eCo Plus support.
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Broadband Availability Checker (BBAC)
Find out how to access the Broadband Availability Checker and related documentation.
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Tags on the Line
TAGs on the line and how to deal with them.
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Ofcom Notice of Transfer (NoT) Process
Access documentation for the Ofcom change of migrations process from MAC to Notice of Transfer (NoT).
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Broadband Migrations & Forecast Templates
Download documentation and resources to help with Broadband Migrations.
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Broadband Cancellation and Cease Reasons
Guides to help Communications Providers (CPs) progress cancelled broadband orders and understand Cease Types and Cease Reasons.
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