Open links to jump to page content

Transformed Ethernet diagnostics and faulting

Discover how diagnosing and raising an Ethernet fault is now quicker than ever with our new online process.

  • An introduction to the Ethernet diagnostics and fault journeys now available in Business Zone.

    New Diagnostics and Faulting journeys

    We're replacing Eco Plus with a new improved online diagnostics and fault journeys for Ethernet. Accessed via Business Zone, the new journey will allow you to diagnose and raise Ethernet faults faster and easier.

     

    What are the benefits?

    • Ease of use. Diagnosing and raising Ethernet faults is now easier due to an intuitive and more guided experience.
    • Improved information. You can now see more information about your service and settings to help you fault easier.
    • Saves time. Raising a fault is now much faster. There’s fewer questions and more pre-populated fields.

    Feedback for the new journey has been overwhelmingly positive compared to Eco Plus. We'll continue to listen to your feedback to improve our diagnostics and fault journeys even further.

    User guides

  • We’ll show you how to diagnose a fault for Ethernet

  • Watch our videos showing you how to check your Ethernet Equipment and Settings.

    Ethernet Fibre EAD Checks

     

    Watch our videos showing you how to check your EAD Ethernet equipment and service.

    Ethernet Fibre WES Checks

     

    Watch our videos showing you how to check your WES Ethernet equipment and service.

    Ethernet Copper Checks

     

    Watch our videos showing you how to check your Copper Ethernet equipment and service.

  • We’ll show you how to raise a fault for Ethernet

    User guide

    Video

    Watch our video showing you how to raise an Ethernet fault.

Contact us

Contact our Sales team online
about your enquiry. 

Get in touch if you'd like us to call
you back about a sales enquiry. 

Call us for sales enquiries about
our products and services.