We're replacing Eco Plus with a new improved online order journey for Ethernet. Accessed via Business Zone, the new journey will allow you to enter Ethernet orders faster and easier.
Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
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Introduction to the Business Zone Ethernet order journeys
An introduction to Ethernet order journeys now available in Business Zone.
- Ease of use. Online ordering is faster and easier, due to an intuitive and more guided ordering experience. We've also made it easier for you to search for and enter information.
- Less hassle. Commonly used options are pre-populated and validations are run up front, which again speeds up the order journey.
- Saves time. Ordering is now much faster (the quickest time so far is under six minutes compared with about 40 minutes for Eco Plus), and there are fewer pages to navigate.
We're really pleased that the majority of our users are now placing orders through Business Zone. Feedback has been overwhelmingly positive compared to Eco Plus. We'll continue to listen to your feedback to improve our order journeys even further.
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Products you can order using the new process
Find all the Ethernet products you can order using our new transformed Ethernet ordering process.
Product Type : Etherway Fibre
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Etherflow Connect
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Etherway Copper
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Superfast GEA
Journey Type Go Live
Switch off in eCo Plus
Provide (FTTC/P only) Yes Yes
Amend (over Provide) Yes
Yes
Modify (FTTC) Yes
Yes
Cancel (over Provide) Yes
Yes
Cease (FTTC) Yes
Yes
Amend (over Modify/Cease)
Yes
Yes
Modify (FTTP) Cancel (over Modify/Cease)
Yes
Yes Cease (FTTP) Yes Yes Product Type : Bundle 10
Two Etherway Fibres and one Etherflow Connect
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Bundle 11
Two Etherway Fibres and one Etherflow Connect
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Bundle 12
One Etherway Fibre and one Etherflow Connect
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Bundle 13
One Etherway Fibre and one Etherflow Connect
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Bundle 14
GEA
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Product Type : Etherway Co-ordinated Handover
Provide
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Etherway Exchange Connect
Provide
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
11th March 2018
Cancel Yes
Yes
Cease Yes
11th March 2018
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : Radio Survey
Journey Type Go Live
Switch off in eCo Plus
Provide Yes Yes
Amend Yes
Yes
Modify Yes
Yes
Cancel Yes
Yes
Cease Yes
Yes
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes Product Type : ELAN
Journey Type Go Live
Switch off in eCo Plus
Provide Yes 11th March 2018
Modify Yes
11th March 2018
Cancel Yes
Yes
Product Type : Etherflow Dynamic12
Journey Type Go Live
Switch off in eCo Plus
Provide Yes 11th march 2018
Amend Yes
Yes
Modify Yes
11th march 2018
Cancel Yes
Yes
Cease Yes
11th March 2018
Amend Modify and Cease
Yes
Yes
Cancel Modify and Cease
Yes
Yes -
Placing an Ethernet order
We'll show you how to place an order for Ethernet.
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Saving an order
We'll show you how to save an order for Ethernet.
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Saving an order as template
We'll show you how to save an order template to speed up your future Ethernet orders.
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View order journey
We'll show you how to use the new Ethernet view order journey.
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View asset journey
We'll show you how to use the new asset journey.
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Amend provide order
We'll show you how to use the new amend provide order.
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Modify an asset
We'll show you how to modify an asset using the new order journeys.
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Ceasing an Ethernet Service
We'll show you how to cancel an Ethernet service.
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Cancel an order
We'll show you how to cancel an order using a new Ethernet order journeys.
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