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Transformed Ethernet Ordering

  • An introduction to Ethernet order journeys now available in Business Zone.

    New order journeys

    We're replacing Eco Plus with a new improved online order journey for Ethernet. Accessed via Business Zone, the new journey will allow you to enter Ethernet orders faster and easier.

     

    What are the benefits?

    • Ease of use. Online ordering is faster and easier, due to an intuitive and more guided ordering experience. We've also made it easier for you to search for and enter information.
    • Less hassle. Commonly used options are pre-populated and validations are run up front, which again speeds up the order journey.
    • Saves time. Ordering is now much faster (the quickest time so far is under six minutes compared with about 40 minutes for Eco Plus), and there are fewer pages to navigate.

    We're really pleased that the majority of our users are now placing orders through Business Zone. Feedback has been overwhelmingly positive compared to Eco Plus. We'll continue to listen to your feedback to improve our order journeys even further.

    User guides

  • Find all the Ethernet products you can order using our new transformed Ethernet ordering process.

    Product Type : Etherway Fibre

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Etherflow Connect

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Etherway Copper

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Superfast GEA

    Journey Type Go Live
    Switch off in eCo Plus
    Provide (FTTC/P only) Yes Yes
    Amend (over Provide) Yes
    Yes
    Modify (FTTC) Yes
    Yes
    Cancel (over Provide) Yes
    Yes
    Cease (FTTC) Yes
    Yes
    Amend (over Modify/Cease)
    Yes
    Yes
    Modify (FTTP)    
    Cancel (over Modify/Cease)
    Yes
    Yes
    Cease (FTTP) Yes Yes

    Product Type : Bundle 10
    Two Etherway Fibres and one Etherflow Connect

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Bundle 11
    Two Etherway Fibres and one Etherflow Connect

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Bundle 12
    One Etherway Fibre and one Etherflow Connect

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Bundle 13
    One Etherway Fibre and one Etherflow Connect

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Bundle 14
    GEA

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes

    Product Type : Etherway Co-ordinated Handover
    Provide

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Etherway Exchange Connect
    Provide

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    11th March 2018
    Cancel Yes
    Yes
    Cease Yes
    11th March 2018
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : Radio Survey

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes Yes
    Amend Yes
    Yes
    Modify Yes
    Yes
    Cancel Yes
    Yes
    Cease Yes
    Yes
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes

    Product Type : ELAN

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes 11th March 2018
    Modify Yes
    11th March 2018
    Cancel Yes
    Yes

    Product Type : Etherflow Dynamic12

    Journey Type Go Live
    Switch off in eCo Plus
    Provide Yes 11th march 2018
    Amend Yes
    Yes
    Modify Yes
    11th march 2018
    Cancel Yes
    Yes
    Cease Yes
    11th March 2018
    Amend Modify and Cease
    Yes
    Yes
    Cancel Modify and Cease
    Yes
    Yes
  • We'll show you how to place an order for Ethernet.

    Video guide

    We'll show you how to place an Ethernet order.

    User guides

  • We'll show you how to save an order for Ethernet.

    How to save your order

    Did you know, you can save your order on most of the new Ethernet ordering screens? This allows you to save the way you've configured the order up to that point, so you can retrieve and continue with the order placement at a later date/time.

    It's also useful to save an order to limit the impact of timeouts when checking details takes longer than expected.

     

    User guides

  • We'll show you how to save an order template to speed up your future Ethernet orders.

    Video guide

     

    User guides

  • We'll show you how to use the new Ethernet view order journey.

    Video guide

    The new 'view order' journey makes it easier for you to track the progress of an order, accept and reject actions and update KCI contacts.

    User guides

  • We'll show you how to use the new asset journey.

    Video guide

    The new asset journey helps you to view the details of your Ethernet assets.

    User guides

  • We'll show you how to use the new amend provide order.

    Provide orders that can be amended

    The new amend order journey is now available from My BT Wholesale for provide orders for Etherway Fibre, Etherflow Connect and the associated bundles 10, 11, and 13. This lets you amend the following attributes for an order journey (depending on its progress):

    • Bandwidth
    • Resilience
    • Access Pricing Period
    • Contact details
    • Notes
    • Site and Access details

    User guides

  • We'll show you how to modify an asset using the new order journeys.

    Video guide

    We'll show you how to modify an asset for Ethernet.

    User guides

  • We'll show you how to cancel an Ethernet service.

    User guides

  • We'll show you how to cancel an order using a new Ethernet order journeys.

    Video guide

    We'll show you how to cancel an Ethernet order.

    Orders that can be cancelled

    The new cancel order journey is now available from My BT Wholesale for provide, modify and cease orders of the following products:

    • Etherway Fibre
    • Etherway Copper
    • Etherflow Connected
    • Bundle 10: 2x Etherway Fibre, 1x Etherflow
    • Bundle 11: 1x Etherway Fibre, 1x Etherflow
    • Bundle 12: 1x Etherway Copper, 1x Etherflow
    • Bundle 13: 1x Etherway Fibre, 2x Etherflow

    User guides

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