What systems can I use to raise an order?
You can place an order using My BT Whoelesae (Business Zone), Eco Plus or B2B. For details on how to place an order via My BT Wholesale, please visit our Transformed Ethernet Ordering page.
How do I get access to the ordering systems?
As a BT Wholesale customer you'll have a My Admin user that will grant you access to the relevant ordering systems. For more help, contact your account manager.
What do I need to do before I raise an order?
You'll need to provide us with the full details of the installation site. This includes company name and address and contact details for somebody on-site (for survey and engineering visits).
You'll also need to confirm that there is a power supply within 3m of the customer's comms rack and that a lease has been signed at the installation address. Landlord authorisation is also required.
What BT Wholesale Ethernet products are available?
For a conclusive list of Wholesale Ethernet products and options, please see the Product Handbook accessible via the Products and Services section on btwholesale.com or contact your account manager.
Etherway Fibre isn't available. What alternatives can I order?
Other products such as Etherway Copper (EFM), Superfast GEA and Radio are available. Please contact your account manager, who will be able to advise on availability and costs.
How do I raise a BT Wholesale Ethernet Order?
You can learn how to place a BT Wholesale Ethernet Order as part of our online training or user guides. If you are using My BT Wholesale to enter your order, you can also click the 'Help' icon towards the top-right of the screen.
I want to raise a large number of orders, who do I contact?
Please consult the Product Handbook accessible via the Products and Services section on btwholesale.com and contact your account manager.