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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Wholesale Hosted Communications (WHC 3.0)

  • View the latest product briefings including release notes and price updates for Wholesale Hosted Communications.

  • View our Product Handbook, CRF's and Branding documents.

  • View our Business Zone User guides and download any miscellaneous order forms.

  • View our Business Portal and feature management user guides.

  • View our application and add-on user guides.

  • View our Authorised Equipment List, ATA, Headset and IP phone configuration guides.

  • View our Authorised Equipment List, PBX and Media Gateway configuration guides.

  • View our CDR/BBU specifications and download sample billing files.

  • View our latest Wholesale Hosted Communications rate cards.

  • View the latest Customer Service Plan (CSP).

  • Watch our training videos for WHC3.0.

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