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Discover the easy, low-cost route to a high-performance, multi-channel contact centre

Take advantage of the latest innovations and cutting-edge cloud technologies. Our white label Hosted Contact Centre (HCC) can meet every one of your customer's contact centre challenges. 

With advanced features, no major up-front investment plus pay-as-you-grow flexibility,  it's perfect for any customer running a contact centre with 20-250 seats. And to help you tap into this opportunity, we provide resellers with comprehensive training, sales and marketing support to get you started.

Access the high-growth cloud contact centre market

Trust in the cloud

Enjoy peace of mind knowing our solution is hosted in the core BT network with 99.999% availability.

Fast set-up and cutting-edge capabilities

Deploy quickly in days, not months, so you can respond quickly to customer demand. Offer market-leading innovation to help your customers deliver an outstanding service experience.

Feature-rich functionality

Agile Interactive Voice Response (IVR), skills-based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, Computer Telephony Integration (CTI) screen pop and recording – all delivered in a single solution.

Benefits for you & your customers

Cashless system

Affordable and low risk

Your customers get enterprise-level functionality and latest innovations at an affordable cost. This cloud offering reduces the need for major capital expenditure spend. Upgrading is also easy and inexpensive.

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Increase revenue

Build a revenue stream of between 3 and 5 times the licence cost when calls, connectivity and maintenance are added on. HCC offers self-service capability, the flexibility to scale up or down to meet demand and multi-site call routing. 

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Lasting relationships

With HCC you can establish long-term relationships as a trusted business partner. With a typical lifecycle of 3-5 years, this helps keep your churn low and profits high. 

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Emergency response

Live disaster recovery capability that agents can access from any location with a secure internet connection. Benefit from high levels of security and reliability, as well as a tried and tested migration path.

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