Open links to jump to page content

Overview

Discover the easy, low-cost route to a high-performance, multi-channel contact centre

Take advantage of the latest innovations and cutting-edge cloud technologies. Our white label Hosted Contact Centre (HCC) can meet every one of your customer's contact centre challenges. 

With advanced features, no major up-front investment plus pay-as-you-grow flexibility,  it's perfect for any customer running a contact centre with 20-250 seats. And to help you tap into this opportunity, we provide resellers with comprehensive training, sales and marketing support to get you started.

Access the high-growth cloud contact centre market

Trust in the cloud

Enjoy peace of mind knowing our solution is hosted in the core BT network with 99.999% availability.

Fast set-up and cutting-edge capabilities

Deploy quickly in days, not months, so you can respond quickly to customer demand. Offer market-leading innovation to help your customers deliver an outstanding service experience.

Feature-rich functionality

Agile Interactive Voice Response (IVR), skills-based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, Computer Telephony Integration (CTI) screen pop and recording – all delivered in a single solution.

Benefits for you & your customers

Cashless system

Affordable and low risk

Your customers get enterprise-level functionality and latest innovations at an affordable cost. This cloud offering reduces the need for major capital expenditure spend. Upgrading is also easy and inexpensive.


Seamstress at work.

Increase revenue

Build a revenue stream of between 3 and 5 times the licence cost when calls, connectivity and maintenance are added on. HCC offers self-service capability, the flexibility to scale up or down to meet demand and multi-site call routing. 

Man working at his desk.

Lasting relationships

With HCC you can establish long-term relationships as a trusted business partner. With a typical lifecycle of 3-5 years, this helps keep your churn low and profits high. 

Fireman stood in front of fire house.

Emergency response

Live disaster recovery capability that agents can access from any location with a secure internet connection. Benefit from high levels of security and reliability, as well as a tried and tested migration path.

Contact us

Contact our sales team online
about your enquiry. 

Get in touch if you'd like us to call
you back about a sales enquiry. 

Call us for sales enquiries about
our products and services.