You might already have heard of One Touch Switch - a new process for switching residential customers’ fixed voice and/or broadband services between providers, which Ofcom requires the industry to implement.
Crucially, Ofcom has also confirmed that telecom providers need to take a gaining-provider-led (GPL) approach to business switching. This affects voice and broadband services across all networks.
You can read Ofcom’s statement, issued on 3 February 2022, on the regulator’s website.
Recognising the need for coordination to deliver on this requirement, the Gaining Provider Led Business Steering Group (GPLB-SG) has been formed, consisting of a variety of participating providers, supported by OTA2.
The group aim to put in place an industry-agreed switching process for business customers. GPLB-SG will help you meet your regulatory obligations in the most efficient and effective way possible, and to optimise the switching experience for all your business customers.