Exploring Voice and Telephony Options for Microsoft Teams

It’s no secret that the working landscape has completely transformed. The transition to hybrid working has encouraged businesses to assess the working conditions of their workforce and make sure the technology they provide can be as efficient as possible. As a result, the uptake of collaboration solutions has soared in the last few years, as organisations strive to keep employees and customers connected.

Microsoft Teams is the world’s most popular collaboration solution. Communication service providers and resellers cannot afford to miss its growing presence within the UK market. In our new whitepaper with Cavell, we found that, currently the penetration of Microsoft Teams telephony users into the UK’s overall cloud calling market is 13% – and this is predicted to rise significantly. In fact, Microsoft Teams is expected to represent more than 25% of the market, constituting more than three million users, by the end of 2025.

Empowering our partners

At BT Wholesale, we are passionate about ensuring service providers and resellers can access this growing market by providing their own customers with a viable and effective Teams telephony enablement solution. That’s why we have launched our WHC Teams Direct Connect solution, to overcome some of the potential obstacles associated with this type of solution provision.

Built for the channel market, WHC Teams Direct Connect allows access to Hosted PBX or Hosted SIP Trunking directly from within Teams. This gives businesses high-quality digital phone calls on all their devices, with all the usual benefits of Wholesale Hosted Communications (WHC), including call recording and analytics.

We want to make it as easy as possible for our partners to have solutions that can be offered and set up in a matter of minutes, without needing specialist IT support or long wait times. Through WHC Teams Direct Connect, we’re enabling our partners and their customers to add external phone calling to Microsoft Teams, with all the right features, integration capability, automation, and support provision.

A trusted partner

Any provider of a third-party Teams telephony enablement solution should have extensive communications expertise with a well-established reputation – which is exactly what we have at BT Wholesale. This, coupled with specific Microsoft and IT experience, means we’re the ideal partner for service providers and resellers who want to lead in voice and collaboration space.

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