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Overview

Efficient, reliable and cost-effective

Our Next Generation Text (NGT) Service enables you to meet your customers' needs for Ofcom compliance in providing services for people who are hearing or speech impaired.

As a telephone service provider, Ofcom's GC15 regulation requires you to offer NGT for people who are hearing- or speech-impaired. We've made it easy and affordable for you to fulfil this obligation. 

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Our NGT service supports:

  • Text to text – A call between two textphones or mobiles
  • Text to voice – A call from a textphone or a mobile to a standard telephone
  • Voice to text – A call from a standard telephone to a textphone or mobile
  • Voice to voice – A call from a standard telephone or mobile to another standard telephone or mobile.

Benefits for you & your customers

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Compliant and always available

You can be confident our service meets Ofcom's GC15 requirements. Calls can be made to all UK national, mobile, premium rate and international telephone numbers, at any time, any day. 


People working together.

Easy to use, affordable with 24 hour support

Users access the service simply by dialling a prefix before the telephone number. There's no extra charge for using NGT: calls are charged at the standard call rates. NGT is a high quality and very reliable service. If users need support, we offer a 24-hour helpdesk.

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Seamless connectivity which is secure

The service automatically configures for calls between textphones and standard phones. All calls managed by NGT are relayed securely and remain private and confidential. Emergency services, government departments and banks all use this service.

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Wide compatibility that can be life enriching

NGT works with all leading brands of textphone, PCs, laptops, tablets and smartphones, and requires no other equipment. It provides vital support to people with hearing or speech impairments, enabling them to participate fully in society.

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