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Free webinar training on iCall Suite Call analytics for our CPs

Happy New Year. We have partnered with Tollring, a trusted leading software specialist, to provide you, our channel partners (CPs) with free monthly webinar sessions. These sessions will be for training on our iCall Suite call analytics, a product which sits within our Wholesale Hosted Communications (WHC) portfolio.


iCall Suite is a call management software that provides insight, dashboards, reporting and analytics into the calls that customers are making. By hosting these free training sessions, the purpose is to aid you – whether you are experienced or new to the portfolio – to fully understand the key functionalities of the platform and answer any questions you may have regarding the tool.


The benefits of iCall Suite

In the current climate, many teams are working remotely and, in the UK, employers expect regular home workers to double from 18% pre-pandemic to 37% post-pandemic.


Call analytics enables teams to have immediate insight into their operations, providing a level of accountability and increased productivity. This boosts operational efficiency, saving both time and money. In fact, research from McKinsey finds that accessing the right call analytics can cut costs by up to £3.6 million a year, while increasing customer conversion rates by around 50%.

Call analytics can also plug the gaps left by missed or unresolved calls. It adds much greater visibility which also improves customer satisfaction, loyalty, and brand sentiment, as customers trust they will get a call back. 


For those of you who fully understand the benefits of this product and can offer it as part of your packages, we’re confident it will add further value to your customers and we’re here to help.


Overview of the sessions include:

  • Session 1: Product training
    • This will boost overall product knowledge, as we'll be taking an in-depth look at the different application features
    • The next session will be held on Friday 5th February at 10:00am GMT
  • Session 2: Sales training
    • This will cover the value proposition, product positioning, industry analysis and customer success stories
    • The next session will be held on Friday 12th February at 10:00am GMT 


These sessions will run monthly, so if you miss the next ones on 5th February or 12th February, there will be plenty more you can jump in on.


To register to attend a session, click here

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