The first vital ingredient in the success of our customer relationships is our understanding of each MNOs’ strategic priorities. Each business is shifting; it’s still a mobile-first approach, but also acknowledging it’s not mobile-only – and we’re supporting each MNO to take their customers forwards in their digital transformation, including key steps such as moving to an all-IP world.
Secondly, we deliver at scale, and some of the biggest opportunities for each MNO customer lie in sectors such as retail and construction. We’ve helped them deliver strong results which have been the key to our own performance – notably delivering our largest-ever volume of ethernet orders, with more than half going to the retail industry, as well as over 1000 small cells, and over 2000 High Capacity sites for 5G, all inside 2019. Without doubt, the biggest way we add value to each MNO is by underpinning the mobile network. We sit at the very heart of each business.
Thirdly, the excitement around 5G is clear, we’ve been working with each MNO to make sure they have the capacity to cope with customer demands, most notably supporting testing with the provision and configuration of 10 GB access circuits and phase synchronisation timing for the 5G launches made in 2019 – and there’s more to come.
We’ve achieved a lot together, and it’s clear each MNO gains from our relationship with them – customer satisfaction has remained high year on year. The metrics that guide that satisfaction rating include business needs, innovation and partnering, proof that we’re delivering on all fronts.
As 2020 draws closer, we’re already looking ahead to how we can have even more success with the mobile network sector, and help capture the 5G market for waves, edges and slices as each company grow its business further.