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The easy solution for hardware cover

Peace of mind for your Cisco estate

If you’re providing your customers with first-rate connectivity solutions then great. And if you’ve got Cisco equipment, even better. But what really tops the list? Cover that protects you and your customers in the event of equipment failure and gets it back up and running in no time. That’s what our BT iNcare service is for.

Full maintenance and more

The last thing you want is for your customers to experience any downtime because of hardware problems. An issue with equipment can result in no internet connection, and directly impact business. So BT iNcare makes sure that doesn’t happen. It’s a complete package that can be tailored to meet the needs of you and your customers. Whether it’s hardware replacement or 24/7 engineer access, our team of experts are on hand to help. 

The ultimate support

What can you expect?

Our longstanding strategic relationship with Cisco means BT iNcare is backed up by Cisco’s comprehensive agreements. Our engineers have access to their technical assistance centre as well as operating system updates. We also have ‘pick and mix’ options for SLAs, offering you things such as access to hundreds of expert engineers ready to help; spares stores locations across the UK to send out any replacements; or a 24/7/365 support team should you need us. If you need more help or want to free up your skills and time on other business activities, then we’ve got extra services to support you, such as Service Delivery Managers who will manage complicated transitions for you.

Did you know?

We’re a Cisco Global Gold Partner. One of only five across the UK. And we’ve been awarded Cisco Advanced Security Partner and Cisco ISE Advanced Technology Partner status. So we have experts that carry the highest accreditation out there. 

We do other brands too

While we specialise in Cisco products, that doesn’t mean we can’t accommodate maintenance across other hardware brands too. Our specialists can bundle things together into one nice tidy contract – simply get in touch with them and find out which brands and devices are covered.

Discover the benefits of BT iNcare

Chin on hand in appropriate ‘thinking pose’, this man’s lost in thought

Device control

Add iNcare to more devices mid-way through contract without having to sign up to a new minimum period. Let us repair any faulty equipment for you. And if we can’t, you’ll get a replacement so your customers’ business won’t suffer from any downtime.

A woman’s checking out which software’s available

Software support

We can give you access to Cisco’s software portal too, so you can download updates as and when you and your customers want them.

Customer support agent engaging with someone over a headset


If you need help with your customers’ equipment then let us know. We’re here to help.

This chap’s gripped his laptop in amazement at the flexibility of BT iNcare


And we mean it. Our unique ‘pick and mix’ SLAs give you more choice. Do you want support all day, all-year around or just through business hours? You can even choose by device. And payment options come in flexible upfront contracts to fit around you.

Download our datasheet

See what flexible support we offer, learn more about our payment options and take a deep dive into the benefits choosing BT iNcare will bring you.

Terms and conditions apply

BT iNcare

You can read the BT iNcare Schedule to the General Terms here. Please note, these terms and conditions are correct as of 01/09/2020 and may be subject to change and the General Terms will also apply to your Order.  

iNcare may be added to additional devices part way through a Contract for an additional charge, but will not be subject to a new minimum period.


Additional Services

Please note, additional services including other maintenance services will be subject to additional charges, a minimum period of at least 12 months depending on the option you select and separate terms and conditions.

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