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Contact us

Alarm Checks and Looping Private Circuits

Chat with us now with one of our engineers. We're available 24 hours a day, 7 days a week. Our engineers can help you:

  • Loop the circuit at the A or B-end, for a period of up to 2 hours

  • Check the alarms on a circuit

  • Request Historic alarm checks (back 24 hrs)

  • IMA Card Reset (MBNL only)

Sorry, we're unable to accept requests for other activities including raising of faults or requesting KCI’s. See all other contacts.


At the end of each chat session you will be presented with a very short questionnaire. We'd really appreciate your feedback and comments to improve the eChat capability further, so we'd be grateful if you could complete this.

We hope you enjoy using eChat and look forward to your feedback.

eChat technical support

If you require technical support or experience an issue with the eChat system please contact the BT Wholesale Systems Support helpdesk on 0800 7835639 and select option 1. Please note that this number is for eChat system related enquiries only.

To use eChat you need:

  • Windows® 7, Vista, XP or 2000; Windows Server 2003 or 2008; or Mac OS X v10.4 or later
  • Internet Explorer® 6.0 or later, Mozilla® Firefox 3.0 or later or Safari™ 4.0 or later
  • Adobe® Flash 10 installed


Zero tolerance policy

BT Wholesale operates a zero tolerance policy regarding abusive behaviour towards our staff.This applies just as much to eChat as to telephone calls.

The use of inappropriate or abusive language may result in your chat session being terminated. Also, please note that all eChats are recorded.