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Give your customers the ultimate broadband and digital phone line solution for an all-IP world, with Broadband One and WHC Express

When's it happening?

Important dates for your diary

Some key dates to remember as we begin our WLR stop sell

  • Salisbury stop sell – 1 December 2020
  • 13 exchanges stop sell – 29 June 2021
  • 153 exchanges stop sell – 5 October 2021
  • 55 exchanges stop sell – 25 January 2022
  • 84 exchanges stop sell – 29 April 2022
  • 86 exchanges stop sell – 2 August 2022
  • Salisbury & Mildenhall withdrawal – December 2022
  • Nationwide full WLR stop sell – September 2023
  • Nationwide WLR withdrawal – December 2025

Have a look at our full list of the exchanges that will be affected.

Are you ready for the change in communications?

Read our interactive guide to find out what’s happening when, and how we can help you and your customers with your digital transformation.

Explore the all-IP future

We’ve put together a selection of our campaigns and insight articles to paint a bigger picture of what we’re expecting in the marketplace.

Any questions?

There’s a lot happening over the next few years, so you probably have some questions.
We’ve shared some of the top questions we’re most frequently asked below. 

What’s being withdrawn and why?

The existing PSTN service is ageing, and it’s no longer sustainable to support today’s communication requirements. It’ll reach the end of its life by December 2025, which means the analogue telephone voice service that’s reliant on the network won’t be available anymore. 

What does stop sell mean?

‘Stop sell’ means no new WLR services will be offered in the impacted areas. Stop sell also restricts existing WLR services.

What can I replace PSTN with?

As PSTN closes, there are a number of other products which can underpin migration, covering both broadband and Ethernet. For voice services, you’ll need an IP voice product over the top of the underlying access. We’ve put together some FAQs within our interactive guide which should answer any questions you may have. If you want to know more, just get in touch with us.

We’re always improving

We’re working hard to make sure our services are the best they can be, so we can support you all as we navigate this change. We’re investing billions into our network to make sure it has 99.999% target availability and best-in-class security, and we’re making sure each individual solution is simple and easy to use.


That’s why we improved the order journey on Hosted SIP Trunking -  listening to what our customers wanted and implementing changes to make life easier.

We’re also making updates to our Wholesale Hosted Communications, helping you calculate your total cost of ownership (TCO) with our very own TCO calculator and special offers on Managed Install. Plus, we’ve got more on the way - just watch this space.

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