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  • Please contact our Sales department if you'd like to discuss your requirements with us, or would like more information about our products and services.

    You may find the answer to your question here: Sales FAQs

  • If you want to raise a billing enquiry you can use our online eQuery tool, which you can access through our eBilling service. It's simple to use and means you can keep track of all your queries in one place. To apply for access to eBilling, go to My BT Wholesale.

    You may find the answer to your question here: Billing FAQs

  • As a wholesaler, we provide product and services to other businesses including other parts of BT, so we don't normally deal with members of the public. If you're having problems with your phone or broadband service, please contact the company who you pay your bills to. Before contacting us, you may find the help you need in our FAQs, and if you still wish to get in touch, please use our online form here. We'll aim to get back to you within one  working day.

    You may find the answer to your question here: General enquiries FAQs

  • Our System Support Helpdesk can help you if you're experiencing technical issues with the applications and systems you access via btwholesale.com, or need to request access to these. Before contacting us, please read our FAQs and make sure that you've reported the issue to your company's IT Support teams. 

    If you're not already logged in, you'll be asked to log in to use our online contact form. See our FAQs page below, if you're having problems with logging in.

    You may find the answer to your question here: System support helpdesk FAQs

  • We're here to help if you have a query about a broadband order. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus. 

    If your query relates to an order that doesn’t have a committed delivery date, please contact BT Wholesale.

    For all other issues we recommend you use the appropriate link to contact Openreach.

    To speak to a BT Wholesale or Openreach adviser directly please dial the number listed and choose the appropriate option.

    You may find the answer to your question here: Broadband order FAQs

  • We're here to help if you have a query about a broadband fault. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus and the Openreach Fault Tracker.

    If your query relates to a capacity, radius or authentication issue, please contact BT Wholesale.

    For all other queries, we recommend you use the appropriate link to contact Openreach directly.

    To speak to a BT Wholesale or Openreach adviser directly, please dial the number listed and choose the appropriate option

    You may find the answer to your question here: Broadband faults FAQs

    You may find the answer to your question here: Quality assure FAQs

  • If you are having issues with faults (over 25) that you believe are impacted by the same issue, wish to report a WBMC fault, raise a query on a PEW or obtain an update on an existing Major Service Outage, please contact our Broadband Incident Helpdesk via eChat.

    You may find the answer to your question here: Broadband incident helpdesk FAQs

  • If you are having issues with faults (over 25) that you believe are impacted by the same issue, wish to report a WBMC fault, raise a query on a PEW or obtain an update on an existing Major Service Outage, please contact our Broadband Incident Helpdesk via eChat.

    You may find the answer to your question here: Broadband incident helpdesk FAQs

  • We're here to help if you have a query on IP Number Porting.

    You may find the answer to your question here: IP Number Porting FAQs

  • Find useful FAQs to help you if you have a query about our High Level Escalation process. It is important to review these FAQs and to have created an HLE case before initiating an eChat.

    You may find the answer to your question here: High Level Escalation FAQs

  • We're here to help if you have a query about CPS - before contacting us read our FAQs, and if you still wish to get in touch, please use our online form or call us.

    You may find the answer to your question here: Carrier Pre-Selection FAQs

  • Find useful FAQS to help you with 20C Voice order enquiries.

    You may find the answer to your question here: 20C Voice Order Management FAQs