Cost is always important but the experience is what is remembered long afterwards. Keeping customers happy goes beyond price, with delivery commitments, lead times and always on reliability heading up the list.
Our approach at BT Wholesale to connectivity is simple – we offer the widest range of solutions within our Data Portfolios, deliver market leading installation performance and have a network that is unparalleled in terms of performance; and it keeps getting better. This keeps your customers happy and allows you to start generating revenue and better margins, quicker.
So what does this really mean for our customers?
- Our core and backhaul network is 100% resilient – do other suppliers guarantee this? Giving you the highest level of service and peace of mind.
- Our provision lead times are usually shorter than industry averages – meaning you can bill and generate revenue quicker and talk to your customers with confidence!
- Our Ethernet and Broadband core networks are both operating above 99.999% availability – giving customers the highest levels of in-life performance.
- Our Optical network gives high performance and low latency, so your high-profile customers will trust you to deliver their critical infrastructure and connectivity solutions.
Through automation we are making it easier for customers to quote, order and manage change in-life, as well as using APIs and B2B interfaces to make sure our systems are talking to each other.
As more and more business critical services and applications are being delivered within the cloud – it’s critical that end customers and CPs chose a connectivity supplier who is committed to delivering the highest levels of service performance and assurance.
BT Wholesale is the supplier you can trust to deliver and underpin your business connectivity requirements - and that’s not just us saying this! BT Wholesale was recently awarded ‘Best North European Access Provider for 2017’ by T-Systems. This award recognises our performance, relationship and commitment to quality support across our business, with Ethernet one of the most critical products within this relationship.