Communications services (fixed phone line, fixed Internet and mobile comms) are fundamental to UK businesses. So say 85% of SMEs in a survey for Ofcom. This figure rises to 94% for those businesses with between 50 - 249 people. This is great news for our industry, especially when over 80% of SME decision-makers also state that their needs are well catered for. However, fixed Internet services could do better with 14% dissatisfaction and this is particularly true of more remote businesses. The critical focus areas for business were getting more speed and consistent reliability. The survey report* also demonstrates the power of good communication from providers in service news and customer retention.