Access. SPHUR will now be accessed via btwholesale.com as opposed to iDesk. Please make sure you have a registered account then log into the SPHUR App from there.
Please note, after 30 June 2016 access to the legacy SPHUR system will be discontinued so when that date comes around you can dispose of your existing iDesk fobs.
Call data. You will receive a single priced feed every two hours, each day. This will provide cumulative spend for all end customers.
Break down call categories. There is greater granularity of call categories, with six new ones on the new version of SPHUR.
1. Premium Rate Services (09x)
3. Geographic (01x, 02x)
4. International (00x)
5. Mobile (07x)
6. Mobile pager (076x)
7. PNS (070X)
8. Special Services (087x)
9. DQ (118X)
11. Op Connected (calls to or from the Operator)
12. Misc. (all else).
This has been done on request by several Service Providers as it helps them to decide if call activity is suspicious or related to potential debt.
Helpdesk. The existing helpdesk contact point (0870 850 2763 and email@example.com) will be migrating to the BT Wholesale Calls SMC team using the existing contact details.