Feature-rich functionality. This includes agile Interactive Voice Response (IVR), skills-based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, rapid scalability, and Computer Telephony Integration (CTI) screen pop and voice recording – all delivered from a single solution.
Easy to use and versatile. HCC offers self-service capability, the flexibility to scale up or down to meet demand, and multi-site call routing.
Price competitive. Enterprise-level functionality at an affordable cost.
Cost-effective. This is a true cloud offering that reduces, or even eliminates, the need for major capital expenditure. Upgrading is also easy and inexpensive.
Emergency response. HCC provides live disaster recovery capability that agents can access from any location that has a secure Internet connection.
Reliability and security. The service runs on our world-class core network, which offers unparalleled reach, scale, security and reliability.