Open links to jump to page content

Outstanding new call features

Smarter handling of inbound calls

Our Wholesale Intelligent Call Services (ICS) present end users with a wide variety of advanced features, statistics and analysis – all accessed and controlled via an intuitive portal.

ICS complements and extends BT Wholesale’s existing Hosted Communications Services portfolio by making high-value features from the cloud available on a simple Pay As You Go basis. Customers of all sizes can use ICS to take complete control over their inbound call traffic; whether via more efficient call routing, or through network call handling with self-service IVR applications.

 

Key features

One of the main features is the intuitive, multi-tiered portal that enables end users to configure their services simply and quickly, taking the pressure off you. Other features include:

  • Advanced Interactive Voice Response (IVR). This includes digit capture, database integration, intelligent routing and payment capture.
  • Call Recording. With ICS, end users can take advantage of network call recording and storage, access and search, and call transcriptions.
  • Call Queuing. Our solution offers large-scale call queuing, elastic scalability, music on hold, and overflow options.
  • Live wallboards. These provide live information, and scheduled and historic reports.
  • Unparalleled number portability. We have agreements with all UK carriers.

 

Benefits for you

These include:

  • Versatility. This is a white-label solution that supports reseller, sub-reseller and end user self-service portals.
  • Cost-effectiveness. Our advanced features are high quality yet affordable, and we use simple pricing with no hidden costs.
  • Support. We provide excellent after-sales support (e.g. individual training, a technical helpdesk and efficient maintenance).
  • New opportunities. ICS can also be combined with other products in our portfolio to create extra value. This enables you to develop a range of exciting product bundles.
  • Peace of mind. Our solution is backed by our reliable and resilient network, which offers in excess of 99.995% availability and enjoys 24x7 support.

 

Benefits for your customers

  • Increased effectiveness. ICS ensures that your customers’ inbound calls are handled quickly and effectively, so they don’t lose business due to unanswered calls.
  • Greater efficiency. Automated call handling avoids over-staffing at call centres that are dealing with high call volumes.
  • More flexibility. Users are able to monitor their services and make instant adjustments, adding or reducing capacity as needed.
  • More features. ICS has a lot of sophisticated functions that were previously out of the reach of many businesses.
  • A better service. Better call handling leads to greatly enhanced customer service levels.
  • A better experience. ICS enables end users to appear excellent in terms of their call management capabilities, as well as providing a better customer experience.
Share this page

Downloads

Call centre worker.

Discover how we can provide flexible, high quality and reliable inbound calling at excellent rates.

Woman leaning over desk

Find out how our SIP Trunking can open up new opportunities in the world of unified communications.

Smiling man on a headset

Find out how you can offer your customers a complete solution with Wholesale Hosted Centrex.

Man leaning against a desk

Take a look at our Hosted Communications Services and discover how we can help migrate your customers to next generation technology.

More features & campaigns

Contact us

Contact our sales team online
about your enquiry. 

Get in touch if you'd like us to call
you back about a sales enquiry. 

Call us for sales enquiries about
our products and services.