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Overview

A more efficient and streamlined wayleave process

Wayleaves are legal agreements that enable a Service Provider to have the right of way over a landowner’s property (e.g. for putting up telegraph poles or laying cables). The process of completing a wayleave successfully can be very lengthy and complex, involving a wide array of stakeholders.

BT Wholesale Managed Services has therefore teamed up with Cluttons, the property consultancy, to develop a more streamlined approach.

Man in control room.

A faster, simpler process

The new Managed Wayleave process makes life easier for Service Providers through a three-pronged approach:

  • A single point of contact for each element of the process
  • Improvements at every intervention stage
  • The identification and resolution of issues that cause delays

Benefits for your customers

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A faster, easier and more cost-effective process, as we manage everything

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 Better problem resolution and fewer costly failures

Greater efficiency, as wayleaves are signed more quickly and more can be processed each year

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Our new approach can be seen from the dramatic results

  • 75% reduction in the number of failures
  • 57% reduction in the average time to sign a wayleave
  • 70% reduction in the average customer delay

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