The cloud-based CFMS has been delivered in BT Wholesale’s data centre to provide comprehensive real-time fraud detection and protection of the hosted platform. The CFMS monitors call trends, implements rules and triggers alerts to protect resellers’ and their customers from illegal usage and ‘bill shock’ and the credit management element of the solution constrains legitimate spend in order to manage ‘risky’ customers.
Fraud and credit management is a powerful combination. Each call must pass through four rigorous gates including an extensive risk register of continents, countries and regions, a blacklisted destinations register, followed by rule profiling before adhering to spend limits. Live dashboards, reports and notifications keep BT informed in real-time, enabling fraudulent calls to be terminated and destinations blocked to prevent further fraud from happening.
Dave Axam, Director Hosted Communications at BT Wholesale describes fraud as one of the key challenges in the marketplace. He explains: “We are seeing that fraudsters are becoming increasingly astute, making more frequent, smaller hits, which render the ‘capping ’ approach insufficient in the battle against fraud. So BT is taking a completely different approach by looking at the analytical capabilities within the network, customer data and trends, and taking a proactive stance by anticipating what might happen.”
Dave Axam continues: “We believe Intelligent analytics is the only way to stop the next type of fraud. By embedding Tollring’s intelligence and analytics tools into the network for hosted communications, we are providing our partners and their customers with a whole new level of security.”
Tony Martino, Managing Director of Tollring says: “We have taken major steps to tackle the key issues of fraud and credit management in cloud telephony. We believe that the adoption of this new product places BT ahead of their competition, providing a competitive differentiator to partners and resellers and most importantly a more secure service to customers.”
Tollring is a market leading software developer providing data visualisation and business intelligence tools that help manage, understand and control a wide array of communications information, resources and assets.
With offices in the UK, the USA, India and Australia, Tollring specialises in business communications analytics, call recording solutions, telecoms expense management and fraud management systems. Deployed as one single solution in the cloud, as a hybrid model or on-premise, Tollring focuses on delivering the right information at the right time, accessible on any device. Our innovative solutions are developed in-house and distributed via an extensive channel partner network to over 8000 businesses globally.
Tollring prides itself in its high levels of technical capability and strives to deliver outstanding levels of support having been certified in quality standard ISO 9001 and ISO/IEC 27001 for Information Security Management.
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