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Next Generation Text Service

Our Next Generation Text (NGT) Service enables you to meet your customers' needs for Ofcom compliance in providing services for people who are hearing or speech impaired.

Efficient, reliable and cost-effective

Compliance made simple

As a telephone service provider, Ofcom's GC15 regulation requires you to offer NGT for people who are hearing- or speech-impaired. We've made it easy and affordable for you to fulfil this obligation. Our NGT service supports:

      •     Text to text – A call between two textphones or mobiles

      •     Text to voice – A call from a textphone or a mobile to a standard telephone

      •     Voice to text – A call from a standard telephone to a textphone or mobile

      •     Voice to voice – A call from a standard telephone or mobile to another standard telephone or mobile.

Benefits for you

Compliance – You can be confident our service meets Ofcom's GC15 requirements.

Always available – Calls can be made to all UK national, mobile, premium rate and international telephone numbers, at any time, any day.

Seamless connectivity – The service automatically configures for calls between textphones and standard phones.

Wide compatibility – NGT works with all leading brands of textphone, PCs, laptops, tablets and smartphones, and requires no other equipment.

Benefits for your customers

Easy to use – Users access the service simply by dialling a prefix before the telephone number.

Affordable – There's no extra charge for using NGT: calls are charged at the standard call rates.

Secure and private – All calls managed by NGT are relayed securely and remain private and confidential. Emergency services, government departments and banks all use this service.

Life-enriching – NGT provides vital support to people with hearing or speech impairments, enabling them to participate fully in society.

Reliability and support – NGT is a high quality and very reliable service. If users need support, we offer a 24-hour helpdesk.

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