Skip to Content

Hosted Contact Centres

Discover the easy, low-cost route to a high-performance, multi-channel contact centre. Take advantage of the latest innovations and cutting-edge cloud technologies.


 
  • Life just got a whole lot easier

    With our new, interactive guidebook which has everything you need to make it easier to do business with us. And we mean everything.

  • You wanted easier Ordering

    We listened and we're refining it. We're making the whole process faster and simpler for you.

  • Watch our video

    Learn more about our Hosted Contact Centre solution.

    Play video
    BT WHOLESALE PLAYER 640x360
    Wholesale Hosted Contact Centre Service - Trevor Lovelock

  • Open up opportunities

    Our white label solution offers you the perfect opportunity to gain rapid, low-risk entry into the fast-growing contact centre market.

  • Open up opportunities

    Access commercial support for marketing activities and a full suite of marketing collateral for you to rebrand.

  • Join us on LinkedIn

    Read up on our latest articles. Discover new campaigns. And connect with the BT Wholesale community. Follow us on LinkedIn to get started.

Trust in the cloud

Enjoy peace of mind knowing our solution is hosted in the core BT network with 99.999% availability.

Fast set-up

Deploy quickly in days, not months, so you can respond quickly to customer demand.

Cutting-edge capabilities

Offer market-leading innovation to help your customers deliver an outstanding service experience.

Access the high-growth cloud contact centre market

Generate new revenue streams

Our white label Hosted Contact Centre (HCC) can meet every one of your customer's contact centre challenges.  With advanced features, no major up-front investment plus pay-as-you-grow flexibility,  it's perfect for any customer running a contact centre with 20-250 seats. And to help you tap into this opportunity, we provide resellers with comprehensive training, sales and marketing support to get you started.

Benefits for you

Affordable and low risk – You can keep close control on costs, plus there's no minimum commitment.

Increase revenue – Build a revenue stream of between 3 and 5 times the licence cost when calls, connectivity and maintenance are added on.

Cross-selling opportunities – For every £1 of software sold, you can sell a further £2-7 of related products such as data connectivity, calls and equipment.

Lasting relationships – With HCC you can establish long-term relationships as a trusted business partner. With a typical lifecycle of 3-5 years, this helps keep your churn low and profits high.

Reassurance – Benefit from high levels of security and reliability, as well as a tried and tested migration path.

Benefits for your customers

Flexible and scalable  – HCC offers self-service capability, the flexibility to scale up or down to meet demand and multi-site call routing.

Feature-rich functionality – Agile Interactive Voice Response (IVR), skills-based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, Computer Telephony Integration (CTI) screen pop and recording – all delivered in a single solution.

Competitive price – Your customers get enterprise-level functionality and latest innovations at an affordable cost.

Cost effective – This cloud offering reduces the need for major capital expenditure spend. Upgrading is also easy and inexpensive.

Emergency response – Live disaster recovery capability that agents can access from any location with a secure internet connection.

Top of page