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Protect customer card data - Secure Payments

Find out how our solution will safeguard card payments made over the phone, bringing benefits for both you and your customers.



 
  • Effective protection with BT Wholesale Secure Payments

    Our Secure Payments solution uses Semafone technology to eliminate the need to record or store sensitive payment data – instead this goes directly to the Payment Service Provider.

    Why this level of security?

    Businesses that fail to meet the necessary standards required by new EU regulations can be penalised and could also suffer crippling fines.

    The average cost of a data breach is £2.53 million.

  • BT Wholesale Secure Payments ensures compliance with PCI DSS and GDPR

    Any business that accepts or processes card payments now has to comply with the Payment Card Industry Data Security Standard (PCI DSS) – and the new EU General Data Protection regulation (GDPR). Our solution makes this much easier.

    How do we ensure compliance?

    BT Wholesale hosts Secure Payments and certifies the infrastructure and access to it – and we renew compliance annually.

  • The ideal complement to BT Wholesale SIP Trunking

    Secure Payments is suitable for any customer who buys BT Wholesale SIP Trunking. It’s ideal for contact centres, as it enhances the efficiency and security of their operations. It will also help you to sell more ICT solutions.

Complete compliance

Secure Payments uses Semafone technology, helping with compliance with the EU GDPR.

Enhanced security

Our solution protects customer card data without comprising efficiency.

New revenues

Secure Payments enriches your portfolio and opens up new sales opportunities

Enhanced security for card payments

Safe, fast and effective transactions

Any business that accepts, processes or stores card transactions needs to ensure that any card payments are both efficient and secure. These payments need to comply with stringent regulations, including PCI DSS and GDPR. Failure to have adequate protection can result in:

  • Massive penalties (up to €20 million or 4% of global turnover – whichever is the largest)
  • Data breaches globally estimated at an average cost of US$4 million (source: The Ponemon Institute – 2016 Cost of Data Breach Study)
  • Subsequent damage to the company’s reputation and brand.

Despite this, 33% of UK businesses haven’t even implemented a data breach strategy. This is probably because compliance with the regulations can be complex, costly and time-consuming.

That’s why BT Wholesale is delighted to offer Secure Payments, secured by Semafone, as it helps to address these issues and prevents personal data from entering a contact centre infrastructure. Secure Payments is a fully hosted, cloud-based PCI solution.

Our solution can be used wherever an organisation needs to capture and process card payments over the phone from its customers. It:

  • Eliminates the need for agents to handle card data.
  • Sends the card details directly to the Payment Service Provider. No sensitive information enters the contact centre infrastructure – so if there’s a breach, no card data can be stolen.
  • Keeps all contact centre applications out of the scope of the PCI DSS, as there is no card data in the contact centre environment.

Benefits for you

  • New product. Secure Payments is ideal for contact centres that accept card payments by phone (both in the UK and globally). It is therefore a great additional product for your contact centre portfolio.
  • New opportunities. Secure Payments can be offered to anyone who buys BT Wholesale SIP Trunking. The new EU GDPR regulation, which comes into law in May 2018, will drive demand for Secure Payments.
  • New markets. You can use Secure Payments to target any markets that take credit card payments by phone (e.g. financial services companies).

Benefits for your customers

  • Lower costs. As Secure Payments is cloud-based, this reduces the cost of compliance. Customers don’t need an expensive ‘clean room’ in their contact centre. The cost of maintaining compliance is also reduced.
  • Simpler compliance. As card data is eliminated from the contact centre, this makes compliance easier.
  • Greater customer service. With Secure Payments, your customers can achieve the highest level of PCI certification (SAQ Level A). It enables them to provide an enhanced service to the end user, which protects their sensitive data.

Secure Payments is a patented data capture software that prevents personal data from entering an internal contact centre system.


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