Take advantage of the UK’s most extensive phone number database
High-quality directory enquiries, made simple
BT's 118 service is universally recognised as a market leader. We can offer you a white-labelled version of this highly reliable, efficient solution. That means you can provide a high-quality directory enquiries service under your own brand, on your own 118 access code, without investing in expensive systems or support.
Benefits for you
Flexibility – Choose from five service levels, from a simple national residential and business directory to options including call connection and international numbers.
Personal touch – Every call received is answered with your bespoke branded greeting.
Great service – We've invested in technology that records the individual operator's voice, so you can rely on a high level of professionalism and a consistently friendly approach throughout shifts.
Cost-effective – The rate charged for the service is up to you, so it's a versatile tool for generating revenue. You’ll also save money as there's no major set-up costs and we manage the service for you.
Available 24/7 – Our highly experienced enquiries team are on hand 24 hours a day, 7 days a week, 365 days a year.
Benefits for your customers
High performance – We aim to answer 85% of all calls over a 24 hour period within 15 seconds, except Christmas Day.
Enhanced customer experience – Choose from a range of extras such as call completion, phone number text messaging for mobile users and local business information.
Reliability – Our service is delivered via our high-performance network and supported by seven well-resourced call centres across the UK.
Our directory database holds more than 26 million residential and business names, addresses and phone numbers – and it's updated every day.
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