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Directory Enquiries 118

Our white-labelled, fully-managed 118 solution enables you to offer your customers
the directories enquiries service they deserve. And that's one that's high-quality and reliable.

Take advantage of the UK’s most extensive phone number database

High-quality directory enquiries, made simple

BT's 118 service is universally recognised as a market leader. We can offer you a white-labelled version of this highly reliable, efficient solution. That means you can provide a high-quality directory enquiries service under your own brand, on your own 118 access code, without investing in expensive systems or support.

Benefits for you

Flexibility – Choose from five service levels, from a simple national residential and business directory to options including call connection and international numbers.

Personal touch – Every call received is answered with your bespoke branded greeting.

Great service – We've invested in technology that records the individual operator's voice, so you can rely on a high level of professionalism and a consistently friendly approach throughout shifts.

Cost-effective – The rate charged for the service is up to you, so it's a versatile tool for generating revenue. You’ll also save money as there's no major set-up costs and we manage the service for you.

Available 24/7 – Our highly experienced enquiries team are on hand 24 hours a day, 7 days a week, 365 days a year.

Benefits for your customers

High performance – We aim to answer 85% of all calls over a 24 hour period within 15 seconds, except Christmas Day.

Enhanced customer experience –  Choose from a range of extras such as call completion, phone number text messaging for mobile users and local business information.

Reliability – Our service is delivered via our high-performance network and supported by seven well-resourced call centres across the UK.

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